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EUEucalyptus

Head of Operations(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Orchestrating patient experience and prescription care for a medication-based weight management program. Scaling operations in a regulated health environment and German fluency required. Equity for everyone, 3 weeks work-from-anywhere.

Requirements

  • 5-8 years of experience in high-growth environments
  • Experience scaling teams and operations in consumer-facing, regulated or tech-enabled health environment
  • Fluency in German and English (written and spoken)
  • Experience building and scaling high-performance teams
  • Creative problem-solving skills
  • Data-driven operational skills
  • World-class communication skills
  • Execution-first mindset
  • Ownership mentality
  • Ability to empower a team
  • Relentless ambition
  • Bias for action
  • Calmness in chaotic environments
  • Curiosity and problem exploration

Tasks

  • Orchestrate a seamless patient experience from sign-up to medication management
  • Champion the voice of the patient to improve satisfaction metrics
  • Ensure safe, compliant, and timely prescription care for every patient
  • Optimize clinical systems, protocols, and audits for better patient safety
  • Guarantee timely and accurate prescription dispensing and delivery
  • Collaborate on procurement strategy for generic medications and new partners
  • Architect systems for day-to-day operations across HR, Finance, Legal, and Commercial
  • Build workflows and tools to enhance clarity and accountability on KPIs
  • Coordinate strategy planning, OKRs, and leadership meetings to drive performance
  • Recruit and develop high-impact leaders in Germany
  • Ensure delivery against all agreed SLAs and metrics for operational capabilities
  • Drive team focus and motivation through rituals, reporting, and updates
  • Lead and coach direct reports and support the leadership team's development
  • Set improvement ambitions through process optimization and AI-enabled service delivery

Work Experience

  • 5 - 8 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Benefits

Workation & Sabbatical

  • 3 weeks of work-from-anywhere

Competitive Pay

  • Equity for everyone

Learning & Development

  • Annual learning budgets

Additional Allowances

  • 3 days of professional development leave

Mentorship & Coaching

  • Peer shadowing

Informal Culture

  • Global knowledge-sharing culture

Healthcare & Fitness

  • Wellness allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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