Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg, Berlin
New Job?Nejo!
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INinne
Head of Customer Success(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading Customer Success team for female health tech, implementing AI-supported workflows for triage and routing. 7-10+ years CS leadership and hands-on AI implementation experience required. Urban Sports Club M-membership, BVG-Firmeticket subsidy.
Requirements
- Native-level German and professional English proficiency
- 7-10+ years Customer Success and leadership experience
- Experience leading and scaling CS teams
- Hands-on experience implementing AI tools
- Strong judgment regarding automation processes
- Experience owning retention metrics and strategy
- Experience in regulated or trust-critical environments
- People leader and systems thinker
- Calm and grounded in sensitive situations
- Ability to improve processes effectively
- Clear, warm, and precise communication
- Confidence in cross-functional leadership collaboration
- Experience in femtech, health, or medical devices (Desirable)
- Familiarity with IVDR or post-market surveillance (Desirable)
- Experience collaborating with QA/RA teams (Desirable)
- Experience working closely with founders (Desirable)
Tasks
- Lead and coach the Customer Success team
- Define clear roles and ownership structures
- Hire new talent as the function scales
- Implement AI-supported workflows for triage and routing
- Set guardrails for automated versus human interactions
- Manage sensitive customer interactions with human care
- Maintain a respectful and non-judgmental brand voice
- Drive retention and reduce subscription churn
- Translate customer feedback into strategic product insights
- Collaborate with Product, Tech, and Marketing teams
- Evolve the post-purchase customer journey and onboarding
- Monitor service productivity and satisfaction metrics
- Align success processes with IVDR regulatory standards
- Partner with QA on post-market surveillance inputs
- Train the team to escalate safety signals
Work Experience
- 7 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- AI tools
Benefits
Competitive Pay
- Competitive salary
- Virtual Stock Options Program
Healthcare & Fitness
- Urban Sports Club M-membership
Public Transport Subsidies
- BVG-Firmenticket subsidy
Snacks & Drinks
- High-quality snacks and drinks
Free or Subsidized Food
- Monthly team lunches
Retirement Plans
- Company pension plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of inne and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INinne
Head of Customer Success(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading Customer Success team for female health tech, implementing AI-supported workflows for triage and routing. 7-10+ years CS leadership and hands-on AI implementation experience required. Urban Sports Club M-membership, BVG-Firmeticket subsidy.
Requirements
- Native-level German and professional English proficiency
- 7-10+ years Customer Success and leadership experience
- Experience leading and scaling CS teams
- Hands-on experience implementing AI tools
- Strong judgment regarding automation processes
- Experience owning retention metrics and strategy
- Experience in regulated or trust-critical environments
- People leader and systems thinker
- Calm and grounded in sensitive situations
- Ability to improve processes effectively
- Clear, warm, and precise communication
- Confidence in cross-functional leadership collaboration
- Experience in femtech, health, or medical devices (Desirable)
- Familiarity with IVDR or post-market surveillance (Desirable)
- Experience collaborating with QA/RA teams (Desirable)
- Experience working closely with founders (Desirable)
Tasks
- Lead and coach the Customer Success team
- Define clear roles and ownership structures
- Hire new talent as the function scales
- Implement AI-supported workflows for triage and routing
- Set guardrails for automated versus human interactions
- Manage sensitive customer interactions with human care
- Maintain a respectful and non-judgmental brand voice
- Drive retention and reduce subscription churn
- Translate customer feedback into strategic product insights
- Collaborate with Product, Tech, and Marketing teams
- Evolve the post-purchase customer journey and onboarding
- Monitor service productivity and satisfaction metrics
- Align success processes with IVDR regulatory standards
- Partner with QA on post-market surveillance inputs
- Train the team to escalate safety signals
Work Experience
- 7 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- AI tools
Benefits
Competitive Pay
- Competitive salary
- Virtual Stock Options Program
Healthcare & Fitness
- Urban Sports Club M-membership
Public Transport Subsidies
- BVG-Firmenticket subsidy
Snacks & Drinks
- High-quality snacks and drinks
Free or Subsidized Food
- Monthly team lunches
Retirement Plans
- Company pension plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of inne and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
inne
Industry
Pharmaceuticals
Description
The company is a next generation female health tech enabling natural contraception and fertility care.
Not a perfect match?
- Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin - Heidi Health
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Seven Education
Head of Support(m/w/x)
Full-timeWith HomeofficeSeniorWien, Hamburg, Berlin, Koblenz - Recare Deutschland GmbH
Customer Success Manager Hospital Onboarding(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, München