CGM
Manager - AI Enabled Customer Support(m/w/x)
Full-timeWith HomeofficeManagement
Koblenz
New Job?Nejo!
Your personal AI career agent
DEDE05 CGM SE & Co. KGaA
Head of Automation Healthcare Software(m/w/x)
Koblenz
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
AI-first strategy for global healthcare software services. Extensive leadership experience in AI/automation required. Flexible hybrid work, fully equipped workspaces.
Requirements
- Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation)
- Experience in software/SaaS, preferably Healthcare, Pharma, or MedTech
- Excellent academic credentials
- Degree in business administration, engineering, computer science, or related field
- Graduation from a top-tier university
- Deep expertise in IT operations
- Deep expertise in service management (ITIL)
- Deep expertise in hybrid infrastructures
- Hands-on proficiency in machine learning
- Hands-on proficiency in NLP
- Hands-on proficiency in agentic AI
- Mastery of ServiceNow platform
- Mastery of Salesforce Service Cloud platform
- Mastery of Dynamics platform
- Mastery of Zendesk platform
- KPI-driven approach to digital transformation
- Fluent German
- Fluent English
- Strong analytical skills
- Hands-on mentality
- Customer-first mindset
- Leadership in change and innovation
Tasks
- Shape and execute an AI-first strategy for digital service
- Collaborate with global Customer Care and Field Service leaders
- Transform operations through AI and digital service
- Translate business requirements into actionable roadmaps
- Develop roadmaps for AI, automation, and digital service
- Ensure customer-centricity and measurable value
- Design globally scalable digital operating models
- Implement scalable digital operating models across service channels
- Harmonize tools and data for efficiency
- Harmonize tools and data for consistent user experience
- Lead development of agentic AI solutions
- Lead deployment of agentic AI solutions
- Automate service processes
- Enable end-to-end efficiency in service
- Enable robust compliance in service
- Define KPI frameworks for service quality
- Define KPI frameworks for automation
- Continuously improve KPI frameworks
- Drive measurable impact
- Report regularly to the executive board
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- ServiceNow
- Salesforce Service Cloud
- Dynamics
- Zendesk
- machine learning
- NLP
- agentic AI
- ITIL
Benefits
Flexible Working
- Flexible hybrid work
Modern Office
- Fully equipped workspaces
Team Events
- Company events (summer parties, Christmas celebrations)
Learning & Development
- Professional development support
- In-house academy
- External training
Free or Subsidized Food
- Healthy meals in canteen
Healthcare & Fitness
- Fully equipped gym
- Weekly fitness classes
Childcare
- On-site daycare center
Corporate Discounts
- Corporate benefits
Company Bike
- Job bike option
Retirement Plans
- Company pension schemes
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DE05 CGM SE & Co. KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- CGM
Head of Software Development(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - CGM
Knowledge Quality Lead(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - CGM
Head of Sales – Healthcare(m/w/x)
Full-timeWith HomeofficeManagementKoblenz - Seven Education
Head of Support(m/w/x)
Full-timeWith HomeofficeSeniorWien, Hamburg, Berlin, Koblenz
DEDE05 CGM SE & Co. KGaA
Head of Automation Healthcare Software(m/w/x)
Koblenz
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
AI-first strategy for global healthcare software services. Extensive leadership experience in AI/automation required. Flexible hybrid work, fully equipped workspaces.
Requirements
- Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation)
- Experience in software/SaaS, preferably Healthcare, Pharma, or MedTech
- Excellent academic credentials
- Degree in business administration, engineering, computer science, or related field
- Graduation from a top-tier university
- Deep expertise in IT operations
- Deep expertise in service management (ITIL)
- Deep expertise in hybrid infrastructures
- Hands-on proficiency in machine learning
- Hands-on proficiency in NLP
- Hands-on proficiency in agentic AI
- Mastery of ServiceNow platform
- Mastery of Salesforce Service Cloud platform
- Mastery of Dynamics platform
- Mastery of Zendesk platform
- KPI-driven approach to digital transformation
- Fluent German
- Fluent English
- Strong analytical skills
- Hands-on mentality
- Customer-first mindset
- Leadership in change and innovation
Tasks
- Shape and execute an AI-first strategy for digital service
- Collaborate with global Customer Care and Field Service leaders
- Transform operations through AI and digital service
- Translate business requirements into actionable roadmaps
- Develop roadmaps for AI, automation, and digital service
- Ensure customer-centricity and measurable value
- Design globally scalable digital operating models
- Implement scalable digital operating models across service channels
- Harmonize tools and data for efficiency
- Harmonize tools and data for consistent user experience
- Lead development of agentic AI solutions
- Lead deployment of agentic AI solutions
- Automate service processes
- Enable end-to-end efficiency in service
- Enable robust compliance in service
- Define KPI frameworks for service quality
- Define KPI frameworks for automation
- Continuously improve KPI frameworks
- Drive measurable impact
- Report regularly to the executive board
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- ServiceNow
- Salesforce Service Cloud
- Dynamics
- Zendesk
- machine learning
- NLP
- agentic AI
- ITIL
Benefits
Flexible Working
- Flexible hybrid work
Modern Office
- Fully equipped workspaces
Team Events
- Company events (summer parties, Christmas celebrations)
Learning & Development
- Professional development support
- In-house academy
- External training
Free or Subsidized Food
- Healthy meals in canteen
Healthcare & Fitness
- Fully equipped gym
- Weekly fitness classes
Childcare
- On-site daycare center
Corporate Discounts
- Corporate benefits
Company Bike
- Job bike option
Retirement Plans
- Company pension schemes
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DE05 CGM SE & Co. KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DE05 CGM SE & Co. KGaA
Industry
Healthcare
Description
Das Unternehmen ist ein führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen und beschäftigt über 9.000 Mitarbeitende.
Not a perfect match?
- CGM
Manager - AI Enabled Customer Support(m/w/x)
Full-timeWith HomeofficeManagementKoblenz - CGM
Head of Software Development(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - CGM
Knowledge Quality Lead(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - CGM
Head of Sales – Healthcare(m/w/x)
Full-timeWith HomeofficeManagementKoblenz - Seven Education
Head of Support(m/w/x)
Full-timeWith HomeofficeSeniorWien, Hamburg, Berlin, Koblenz