CGM
Customer Journey Owner(m/w/x)
Full-timeWith HomeofficeExperienced
Koblenz
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CGCGM
Knowledge Quality Lead(m/w/x)
Koblenz
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Structuring and scaling knowledge base from resolved customer issues for healthcare software. Experience with knowledge systems and governance required. Mobile work, flexible location.
Requirements
- Experience in knowledge management, content quality, or comparable role
- Excellent academic background, preferably from leading university
- Proven experience introducing, building, developing knowledge systems/content platforms
- Strong understanding of scalable processes and anchoring knowledge in organizations
- Confidence with governance, quality standards, binding processes
- Experience with AI-supported systems, retrieval architectures, or ITSM platforms
- Recognition of AI power in eHealth environment
- Desire to shape change
- Curious passion to understand how technology makes healthcare smarter, simpler, better
Tasks
- Manage the quality of the operational knowledge base
- Create standards from resolved customer issues
- Ensure knowledge is structured and accessible
- Make knowledge usable and scalable across teams
- Manage the knowledge management system
- Configure and roll out the knowledge system
- Ensure sustainable adoption of the knowledge system
- Define processes for creating knowledge documents
- Define processes for reviewing knowledge documents
- Define processes for approving knowledge documents
- Define processes for maintaining knowledge documents
- Translate resolved support cases into knowledge articles
- Translate resolved support cases into decision trees
- Translate resolved support cases into runbooks
- Introduce new ways of working in support teams
- Introduce new ways of working in delivery teams
- Introduce new ways of working in engineering teams
- Provide onboarding for new ways of working
- Provide training for new ways of working
- Identify process deviations early
- Initiate corrective measures for deviations
- Ensure standards are sustainably implemented
- Manage key success metrics
- Manage initiatives along defined targets
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI-supported systems
- retrieval architectures
- ITSM platforms
Benefits
Flexible Working
- Mobile work
- Flexible work location
Team Events
- Summer parties
- Christmas celebrations
Learning & Development
- In-house academy
Mentorship & Coaching
- Professional growth support
Free or Subsidized Food
- Healthy meals
Healthcare & Fitness
- Fully equipped gym
- Weekly fitness classes
Childcare
- Daycare center
Corporate Discounts
- Corporate benefits
Company Bike
- Job bike option
Retirement Plans
- Company pension schemes
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CGM and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Full-timeWith HomeofficeExperiencedKoblenz
CGCGM
Knowledge Quality Lead(m/w/x)
Koblenz
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Structuring and scaling knowledge base from resolved customer issues for healthcare software. Experience with knowledge systems and governance required. Mobile work, flexible location.
Requirements
- Experience in knowledge management, content quality, or comparable role
- Excellent academic background, preferably from leading university
- Proven experience introducing, building, developing knowledge systems/content platforms
- Strong understanding of scalable processes and anchoring knowledge in organizations
- Confidence with governance, quality standards, binding processes
- Experience with AI-supported systems, retrieval architectures, or ITSM platforms
- Recognition of AI power in eHealth environment
- Desire to shape change
- Curious passion to understand how technology makes healthcare smarter, simpler, better
Tasks
- Manage the quality of the operational knowledge base
- Create standards from resolved customer issues
- Ensure knowledge is structured and accessible
- Make knowledge usable and scalable across teams
- Manage the knowledge management system
- Configure and roll out the knowledge system
- Ensure sustainable adoption of the knowledge system
- Define processes for creating knowledge documents
- Define processes for reviewing knowledge documents
- Define processes for approving knowledge documents
- Define processes for maintaining knowledge documents
- Translate resolved support cases into knowledge articles
- Translate resolved support cases into decision trees
- Translate resolved support cases into runbooks
- Introduce new ways of working in support teams
- Introduce new ways of working in delivery teams
- Introduce new ways of working in engineering teams
- Provide onboarding for new ways of working
- Provide training for new ways of working
- Identify process deviations early
- Initiate corrective measures for deviations
- Ensure standards are sustainably implemented
- Manage key success metrics
- Manage initiatives along defined targets
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI-supported systems
- retrieval architectures
- ITSM platforms
Benefits
Flexible Working
- Mobile work
- Flexible work location
Team Events
- Summer parties
- Christmas celebrations
Learning & Development
- In-house academy
Mentorship & Coaching
- Professional growth support
Free or Subsidized Food
- Healthy meals
Healthcare & Fitness
- Fully equipped gym
- Weekly fitness classes
Childcare
- Daycare center
Corporate Discounts
- Corporate benefits
Company Bike
- Job bike option
Retirement Plans
- Company pension schemes
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CGM and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CGM
Industry
Healthcare
Description
Das Unternehmen ist ein führendes Unternehmen im Bereich Softwarelösungen für das Gesundheitswesen und beschäftigt über 9.000 Mitarbeitende.
Not a perfect match?
- CGM
Customer Journey Owner(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - CGM
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Full-timeWith HomeofficeManagementKoblenz - CGM
Change Enablement Lead(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - DE65 CompuGroup Medical Deutschland AG
Quality Assurance Manager(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz - CGM
Head of Software Development(m/w/x)
Full-timeWith HomeofficeExperiencedKoblenz