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AC
AccorHotel
22d ago

Guest Service Manager(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

As a Guest Service Manager, you will lead the Front Office team to create unforgettable experiences for guests, ensuring smooth operations and a welcoming atmosphere throughout their stay. This role involves empowering the team, managing occupancy, and maintaining high standards of service and safety.

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Requirements

  • •Previous hotel or similar related experience
  • •Fluency in German and English, additional languages valuable
  • •Familiarity with Opera Cloud or similar front desk operating system and understanding of GDS
  • •Positive energy
  • •Individuality
  • •Passion for hospitality
  • •Positive impact on interactions
  • •Ego-free collaboration
  • •Willingness to try new things
  • •Enjoyment of shared experiences
  • •Teamwork and support

Work Experience

approx. 1 - 4 years

Tasks

  • •Support daily Front Office operations
  • •Lead and inspire receptionists
  • •Create memorable experiences for guests
  • •Empower and motivate team members
  • •Manage room rates and overbooking levels
  • •Ensure smooth operations and resolve issues
  • •Maintain a positive attitude at all times
  • •Oversee customer well-being during service
  • •Ensure accurate data in the PMS
  • •Provide reports to various departments
  • •Optimize occupancy through communication
  • •Answer phone calls quickly and efficiently
  • •Follow safety and hygiene rules for customer safety
  • •Maintain cleanliness and maintenance standards
  • •Report maintenance issues to engineering
  • •Understand cultural differences and etiquette

Tools & Technologies

Opera CloudGDS

Languages

German – Business Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •24 holidays
  • •Extra time off to volunteer

Corporate Discounts

  • •Great discounts across Ennismore
  • •Corporate benefits discounts

Other Benefits

  • •Free night at The Hoxton

Free or Subsidized Food

  • •Meal for two when starting
  • •Food provided while on shift

Career Advancement

  • •Opportunity to progress

Team Events

  • •Regular team get togethers
  • •Diversity and inclusion events

Mental Health Support

  • •Mental well-being support

Public Transport Subsidies

  • •Public transportation ticket
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