Description

As a Group Sales Manager, you will focus on driving revenue growth in the MICE segment by managing group sales leads, leading teams, and ensuring exceptional client service. This role involves strategic planning, achieving revenue targets, and enhancing conversion rates through strong relationships and effective communication.

Requirements

• •Degree in Tourism, Hospitality, or related field
• •Minimum 2 years in a similar role, ideally with MICE and B2B experience
• •Fluency in German and English; third language is a plus
• •Strong communication and negotiation skills
• •Hands-on, results-oriented approach with analytical thinking
• •Customer service excellence and attention to detail
• •Proficiency in Salesforce applications, Opera Cloud, Microsoft Office

Tasks

• •Manage group sales leads for hotels in the eastern region
• •Lead the Group Cluster team and/or internal sales team
• •Drive revenue growth in the MICE segment
• •Support the Head of Group Sales in executing MICE strategy
• •Achieve budgeted targets for rooms, banqueting, and F&B revenues
• •Oversee quotations for group leads of 10 or more rooms
• •Supervise tools for accurate group data and contracting
• •Lead and support Group Sales Coordinators and Executives
• •Ensure smooth handover of confirmed groups to hotel operations
• •Prepare weekly projections and reports on group demand
• •Analyze conversion rates and define improvement actions
• •Promote and attend site inspections to boost conversion rates
• •Maintain strong client relationships and ensure exceptional service
• •Ensure negotiations and contracts comply with MHI policies
• •Collaborate on pricing and sales conditions with leadership
• •Represent the Head of Group Sales in their absence

Tools & Technologies