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FRFresenius Kabi

Global Salesforce Business Analyst & Admin - Sales(m/w/x)

Bad Homburg vor der Höhe
Full-timeOn-siteExperienced
AI/ML

Designing and configuring global Salesforce Sales Cloud solutions for Pharma/Life Sciences. 5+ years Pharma/Life Sciences experience required. Intercultural experience, global environment collaboration.

Requirements

  • University degree in business administration, economics, or similar
  • 5+ years Pharma/Life Sciences experience, ideally CRM/commercial excellence/customer engagement
  • 3+ years Salesforce Business Analyst/Admin experience
  • Strong Salesforce Sales Cloud and Agentforce configuration/development
  • Translate business requirements to technical solutions, global governance, cross-regional collaboration
  • Salesforce Administrator/Business Analyst certification required; additional certifications nice to have
  • Salesforce data models, automation, security, reporting; agile delivery, JIRA, Confluence
  • Analytical and problem-solving skills, scalable/maintainable solution design
  • Experience/interest in AI-driven CRM capabilities
  • Strong stakeholder management and communication skills
  • Structured, independent, results-oriented working style
  • English fluency required, additional languages advantageous
  • Intercultural experience, global environment work, international travel willingness

Tasks

  • Design and implement global Sales solutions
  • Configure flows, objects, page layouts, automation, and integrations
  • Collaborate with Marketing, Customer Service, and Technical Service streams
  • Translate business requirements into solution designs
  • Ensure alignment with global data models and architecture standards
  • Identify and implement automation and efficiency improvements
  • Drive adoption of AI-driven capabilities in Sales
  • Implement prioritized demands with global governance
  • Refine and validate incoming requirements
  • Support localization of global solutions
  • Contribute to workshops and alignment sessions
  • Evaluate and prioritize demands with AI focus
  • Operate in a globally distributed Salesforce team
  • Collaborate across regions for platform evolution
  • Support local CRM Enablement Analysts
  • Align with IT, Commercial Excellence, and Digital Transformation teams
  • Lead cross-regional CRM initiatives and optimizations
  • Ensure data quality and consistency in Sales
  • Support data migration and cleansing
  • Enable advanced reporting and analytics
  • Develop training materials and enablement concepts
  • Provide expert-level support for complex topics

Work Experience

  • 3 years

Education

  • Bachelor's degree

Languages

  • EnglishNative

Tools & Technologies

  • Salesforce
  • Salesforce Sales Cloud
  • Agentforce
  • JIRA
  • Confluence

Benefits

Informal Culture

  • Intercultural experience
  • Ability to work in a global environment

Other Benefits

  • Willingness to travel internationally
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