HRS Group
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Köln
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Managing global strategic accounts for business travel ProcureTech, TravelTech, FinTech solutions. Several years in Enterprise SaaS or Strategic Account Management with global customers essential. Annual or multi-year bonus, access to global network.
Requirements
- Several years experience in Customer Success, Strategic Account Management, Consulting, or Enterprise SaaS, ideally with global customers
- Strong strategic, consultative, solution-based selling capabilities
- Demonstrated leadership experience managing multinational, cross-functional teams
- Ability to translate complex technology and business models into customer value propositions
- Excellent stakeholder management, negotiation, executive communication skills
- Strong analytical mindset, ability to drive data-informed decisions
- High adaptability, ownership mentality, comfort in fast-paced environments
- Fluency in German and English (spoken and written); additional languages a plus
- Occasional travel
Tasks
- Own global relationships for strategic accounts.
- Act as a trusted advisor to senior stakeholders.
- Ensure customer satisfaction and program success.
- Ensure sustained value across global initiatives.
- Identify and drive upsell and cross-sell opportunities.
- Build long-term executive partnerships.
- Position HRS as a strategic partner.
- Embed HRS technology into global programs.
- Enable cost optimization, compliance, and traveler satisfaction.
- Drive sustainable revenue growth for HRS.
- Define and manage global customer strategies.
- Align HRS initiatives with client objectives and industry trends.
- Monitor account health, program performance, and value realization.
- Proactively identify risks and drive corrective actions.
- Identify, qualify, and drive expansion opportunities.
- Develop compelling ROI cases and value narratives.
- Position new HRS solutions strategically.
- Act as the single point of contact for customers.
- Lead and coordinate complex matrix organizations.
- Drive successful global rollouts and initiatives.
- Ensure alignment, timelines, and program outcomes.
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Modern Equipment
- Work equipment
Other Benefits
- Mobility
- Full ownership
- Continuous improvement culture
Bonuses & Incentives
- Annual or multi-year bonus
Career Advancement
- Access to global network
- Professional growth
Startup Environment
- Entrepreneurial environment
Mentorship & Coaching
- Personal growth
Learning & Development
- Continuous learning
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing global strategic accounts for business travel ProcureTech, TravelTech, FinTech solutions. Several years in Enterprise SaaS or Strategic Account Management with global customers essential. Annual or multi-year bonus, access to global network.
Requirements
- Several years experience in Customer Success, Strategic Account Management, Consulting, or Enterprise SaaS, ideally with global customers
- Strong strategic, consultative, solution-based selling capabilities
- Demonstrated leadership experience managing multinational, cross-functional teams
- Ability to translate complex technology and business models into customer value propositions
- Excellent stakeholder management, negotiation, executive communication skills
- Strong analytical mindset, ability to drive data-informed decisions
- High adaptability, ownership mentality, comfort in fast-paced environments
- Fluency in German and English (spoken and written); additional languages a plus
- Occasional travel
Tasks
- Own global relationships for strategic accounts.
- Act as a trusted advisor to senior stakeholders.
- Ensure customer satisfaction and program success.
- Ensure sustained value across global initiatives.
- Identify and drive upsell and cross-sell opportunities.
- Build long-term executive partnerships.
- Position HRS as a strategic partner.
- Embed HRS technology into global programs.
- Enable cost optimization, compliance, and traveler satisfaction.
- Drive sustainable revenue growth for HRS.
- Define and manage global customer strategies.
- Align HRS initiatives with client objectives and industry trends.
- Monitor account health, program performance, and value realization.
- Proactively identify risks and drive corrective actions.
- Identify, qualify, and drive expansion opportunities.
- Develop compelling ROI cases and value narratives.
- Position new HRS solutions strategically.
- Act as the single point of contact for customers.
- Lead and coordinate complex matrix organizations.
- Drive successful global rollouts and initiatives.
- Ensure alignment, timelines, and program outcomes.
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Modern Equipment
- Work equipment
Other Benefits
- Mobility
- Full ownership
- Continuous improvement culture
Bonuses & Incentives
- Annual or multi-year bonus
Career Advancement
- Access to global network
- Professional growth
Startup Environment
- Entrepreneurial environment
Mentorship & Coaching
- Personal growth
Learning & Development
- Continuous learning
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS
Industry
Tourism
Description
HRS is a pioneer in business travel, transforming how companies and travelers Stay, Work, and Pay through innovative ProcureTech, TravelTech, and FinTech solutions.
Not a perfect match?
- HRS Group
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Corporate Travel Consultant(m/w/x)
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Customer Experience Specialist(m/w/x)
Full-timeOn-siteExperiencedKöln