Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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LELeapsome
German-speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Proactive customer relationship management and expansion identification for an AI-powered HR platform. 3+ years B2B SaaS experience required. Pre-IPO equity, 30-40 vacation days, month-long sabbatical.
Requirements
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize business goal impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning
- Desire to build exceptional team and company
- Previous experience in HR tech
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Tasks
- Manage customer relationships proactively
- Minimize churn and identify expansion opportunities
- Execute cross-selling strategies
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support platform rollouts
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute to product improvement ideas
- Collaborate with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Competitive Pay
- Pre-IPO equity package
More Vacation Days
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Additional Allowances
- Yearly development budget
- One-time work-from-home stipend
Mental Health Support
- Access to Good Habitz platform
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Healthcare & Fitness
- Free Urban Sports Club membership
Other Benefits
- Oliva subscription
Learning & Development
- Company workshops
Corporate Discounts
- Corporate benefits discounts
Team Events
- Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LELeapsome
German-speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Proactive customer relationship management and expansion identification for an AI-powered HR platform. 3+ years B2B SaaS experience required. Pre-IPO equity, 30-40 vacation days, month-long sabbatical.
Requirements
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize business goal impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning
- Desire to build exceptional team and company
- Previous experience in HR tech
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Tasks
- Manage customer relationships proactively
- Minimize churn and identify expansion opportunities
- Execute cross-selling strategies
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support platform rollouts
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute to product improvement ideas
- Collaborate with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Competitive Pay
- Pre-IPO equity package
More Vacation Days
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Additional Allowances
- Yearly development budget
- One-time work-from-home stipend
Mental Health Support
- Access to Good Habitz platform
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Healthcare & Fitness
- Free Urban Sports Club membership
Other Benefits
- Oliva subscription
Learning & Development
- Company workshops
Corporate Discounts
- Corporate benefits discounts
Team Events
- Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Leapsome
Industry
IT
Description
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Not a perfect match?
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