Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagement
Berlin
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DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
Full-timeRemoteExperienced
Nejo AI Summary
Onboarding and retaining mid-market B2B SaaS clients, identifying growth opportunities and driving tangible results. Experience with German Mittelstand companies and EU/US expansion required. Support for personal and professional development.
Requirements
- Solid experience in Customer Success or related GTM roles, ideally in B2B SaaS
- Experience with German Mittelstand companies and supporting expansion across EU/US for organizations 150-5000 employees
- Ownership of outcomes and proactive account driving
- Confidence in leading customer conversations, including challenging discussions and negotiations
- Ability to identify expansion opportunities and translate into structured business cases
- Strong analytical skills connecting usage data, customer goals, and commercial potential
- Understanding of complex stakeholder landscapes and champion building
- Effective prioritization within a portfolio of ~70-130 accounts
- Clear, confident, concise communication in German and English at professional level
- Motivation and desire to work with us, even if not all boxes are ticked
Tasks
- Guide customers through onboarding to renewal
- Understand customer business and identify growth opportunities
- Proactively drive next steps and remove blockers
- Ensure customers achieve tangible results with the platform
- Challenge customers constructively and guide decision making
- Position yourself as a trusted advisor to stakeholders
- Identify expansion opportunities across departments and locations
- Uncover new use cases and stakeholders
- Quantify value and develop concise business cases
- Align expansion initiatives with customer goals and ROI
- Partner with Account Executives to close upsell opportunities
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and strategic account planning
- Perform executive business reviews and manage renewals
- Build and strengthen stakeholder networks
- Develop champions and align decision makers
- Translate customer insights into clear internal actions
- Collaborate with Sales, Product, and Support teams
- Maximize customer value and retention
- Develop reference customers and case studies
- Foster long-term partnerships through strong results
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Informal Culture
- Positive working atmosphere
- Communication at eye level
Other Benefits
- Maximum transparency
- Diversity and inclusion
Learning & Development
- Support for personal development
- Support for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
Full-timeRemoteExperienced
Nejo AI Summary
Onboarding and retaining mid-market B2B SaaS clients, identifying growth opportunities and driving tangible results. Experience with German Mittelstand companies and EU/US expansion required. Support for personal and professional development.
Requirements
- Solid experience in Customer Success or related GTM roles, ideally in B2B SaaS
- Experience with German Mittelstand companies and supporting expansion across EU/US for organizations 150-5000 employees
- Ownership of outcomes and proactive account driving
- Confidence in leading customer conversations, including challenging discussions and negotiations
- Ability to identify expansion opportunities and translate into structured business cases
- Strong analytical skills connecting usage data, customer goals, and commercial potential
- Understanding of complex stakeholder landscapes and champion building
- Effective prioritization within a portfolio of ~70-130 accounts
- Clear, confident, concise communication in German and English at professional level
- Motivation and desire to work with us, even if not all boxes are ticked
Tasks
- Guide customers through onboarding to renewal
- Understand customer business and identify growth opportunities
- Proactively drive next steps and remove blockers
- Ensure customers achieve tangible results with the platform
- Challenge customers constructively and guide decision making
- Position yourself as a trusted advisor to stakeholders
- Identify expansion opportunities across departments and locations
- Uncover new use cases and stakeholders
- Quantify value and develop concise business cases
- Align expansion initiatives with customer goals and ROI
- Partner with Account Executives to close upsell opportunities
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and strategic account planning
- Perform executive business reviews and manage renewals
- Build and strengthen stakeholder networks
- Develop champions and align decision makers
- Translate customer insights into clear internal actions
- Collaborate with Sales, Product, and Support teams
- Maximize customer value and retention
- Develop reference customers and case studies
- Foster long-term partnerships through strong results
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Informal Culture
- Positive working atmosphere
- Communication at eye level
Other Benefits
- Maximum transparency
- Diversity and inclusion
Learning & Development
- Support for personal development
- Support for professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Doinstruct
Industry
Other
Description
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Not a perfect match?
- Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Leapsome
German-speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - reteach
Customer Success Manager(m/w/x)
Full-timeRemoteExperiencedBerlin - KNIME
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Konstanz