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German-speaking Customer Service Agent - Fintech(m/w/x)

Frankfurt am Main
Full-timeOn-siteJunior

Guiding users through digital banking and troubleshooting money transfer platforms. Customer support experience preferred, tech-comfortable and quick to learn systems. Two extra salaries per year, full relocation package, and flight included.

Requirements

  • German fluency and strong English skills
  • Helpful but not required customer support experience
  • Interest in fintech, digital payments, or online banking
  • Strong communication and solution-oriented approach
  • Tech-comfortable and quick to learn systems
  • Adaptability in fast-paced environment
  • Team mindset and sense of responsibility

Tasks

  • Act as the first point of contact
  • Guide users through digital banking
  • Offer advice and troubleshoot issues
  • Provide practical best-practice tips
  • Handle questions about new services
  • Handle questions about existing services
  • Solve customer issues efficiently
  • Maintain strong customer satisfaction
  • Support the customer journey
  • Increase customer engagement
  • Increase customer loyalty
  • Work towards personal targets
  • Work towards team targets

Education

  • Compulsory education

Languages

  • GermanNative
  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Two extra salaries per year

Other Benefits

  • Full relocation package
  • Flight included
  • Home finding assistance
  • Great Place to Work certification

Workation & Sabbatical

  • Hotel stay included

Healthcare & Fitness

  • Private health insurance

Corporate Discounts

  • Additional discounts

Learning & Development

  • Certified instructor training
  • Free online Greek lessons

Career Advancement

  • Development and career growth paths

Team Events

  • Company events

Social Impact

  • Community initiatives

Informal Culture

  • Supportive international culture
  • Diversity and inclusion commitment

Modern Office

  • Modern offices

Snacks & Drinks

  • Relaxing break areas
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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