Next Job Abroad
German speaking Customer Support Agent(m/w/x)
Full-timeOn-siteEntry Level
München
New Job?Nejo!
Your personal AI career agent
NENext Job Abroad
German Customer Care Executive - JTI Project(m/w/x)
München
Full-timeOn-siteJunior
Nejo AI Summary
German C1/C2 customer support for JTI project, including follow-ups and feedback collection. 1+ years customer service experience preferred. Two extra salaries annually, full relocation support.
Requirements
- German C1/C2 level (mandatory)
- English minimum B2 for training and operations
- 1+ years customer service experience preferred
- Customer service in tobacco, vape, or tech support is a plus
- Advanced PC skills (MS Office, CRM systems)
- Familiarity with social media & review platforms
- Strong oral and written communication
- High emotional intelligence
- Solution-oriented mindset
Tasks
- Deliver exceptional consumer experiences
- Conduct post-purchase follow-ups
- Perform retention efforts
- Engage users for feedback
- Engage users for trade-in initiatives
- Engage users for adoption initiatives
- Cross-sell products
- Upsell products
- Update CRM systems with consumer interactions
- Provide first-contact resolution for inquiries
- Provide first-contact resolution for technical support
- Troubleshoot heated tobacco device charging issues
- Troubleshoot heated tobacco device heating issues
- Troubleshoot heated tobacco device stick compatibility issues
- Guide consumers on proper device usage
- Guide consumers on proper device maintenance
- Guide consumers on device best practices
- Process warranty claims
- Process replacements
- Process returns
- Handle complaints empathetically
- Escalate complaints when required
- Educate consumers on devices
- Educate consumers on accessories
- Educate consumers on stick options
Work Experience
- 1 year
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- CRM systems
Benefits
Competitive Pay
- Competitive monthly salary
Additional Allowances
- 2 extra salaries per year
- Fully remunerated training
- Relocation perks
Other Benefits
- Complete relocation support
- Flight tickets
- Hotel accommodation
- Opportunity to work for a Great Place to Work-Certified Company
- Comprehensive support
Family Support
- Assistance with house search
Healthcare & Fitness
- Healthcare benefits
Corporate Discounts
- Numerous discounts
Learning & Development
- Free online Greek language courses
Team Events
- Special events
Social Impact
- Community initiatives
- Social responsibility programs
Informal Culture
- Great working environment
Modern Office
- State-of-the-art premises
Snacks & Drinks
- Relaxing break areas
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NENext Job Abroad
German Customer Care Executive - JTI Project(m/w/x)
München
Full-timeOn-siteJunior
Nejo AI Summary
German C1/C2 customer support for JTI project, including follow-ups and feedback collection. 1+ years customer service experience preferred. Two extra salaries annually, full relocation support.
Requirements
- German C1/C2 level (mandatory)
- English minimum B2 for training and operations
- 1+ years customer service experience preferred
- Customer service in tobacco, vape, or tech support is a plus
- Advanced PC skills (MS Office, CRM systems)
- Familiarity with social media & review platforms
- Strong oral and written communication
- High emotional intelligence
- Solution-oriented mindset
Tasks
- Deliver exceptional consumer experiences
- Conduct post-purchase follow-ups
- Perform retention efforts
- Engage users for feedback
- Engage users for trade-in initiatives
- Engage users for adoption initiatives
- Cross-sell products
- Upsell products
- Update CRM systems with consumer interactions
- Provide first-contact resolution for inquiries
- Provide first-contact resolution for technical support
- Troubleshoot heated tobacco device charging issues
- Troubleshoot heated tobacco device heating issues
- Troubleshoot heated tobacco device stick compatibility issues
- Guide consumers on proper device usage
- Guide consumers on proper device maintenance
- Guide consumers on device best practices
- Process warranty claims
- Process replacements
- Process returns
- Handle complaints empathetically
- Escalate complaints when required
- Educate consumers on devices
- Educate consumers on accessories
- Educate consumers on stick options
Work Experience
- 1 year
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- CRM systems
Benefits
Competitive Pay
- Competitive monthly salary
Additional Allowances
- 2 extra salaries per year
- Fully remunerated training
- Relocation perks
Other Benefits
- Complete relocation support
- Flight tickets
- Hotel accommodation
- Opportunity to work for a Great Place to Work-Certified Company
- Comprehensive support
Family Support
- Assistance with house search
Healthcare & Fitness
- Healthcare benefits
Corporate Discounts
- Numerous discounts
Learning & Development
- Free online Greek language courses
Team Events
- Special events
Social Impact
- Community initiatives
- Social responsibility programs
Informal Culture
- Great working environment
Modern Office
- State-of-the-art premises
Snacks & Drinks
- Relaxing break areas
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Next Job Abroad and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Next Job Abroad
Industry
Other
Description
Next Job Abroad facilitates international career opportunities for individuals, focusing on customer support roles in Greece.
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