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Ingestro
4mo ago

Founding Customer Success Manager(m/w/x)

Hamburg, Berlin
Full-timeWith Home OfficeManagement
AI/ML

Description

You focus on onboarding customers and enhancing their success while planning retention campaigns and analyzing their needs to identify future opportunities.

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Requirements

  • Entrepreneurial and self-driven mindset
  • Strong desire for customer success expertise
  • Experience in Customer Success or Account Management preferred
  • Strong messaging skills in English and German
  • Willingness to work in Hamburg or Berlin

Work Experience

approx. 1 - 4 years

Tasks

  • Onboard new customers and enhance product success.
  • Plan and execute campaigns for customer retention.
  • Analyze customer pain points and identify product opportunities.
  • Create touchpoints in the post-sale client journey.
  • Consult customers to maximize software potential.
  • Set clear client retention goals and develop strategies.

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

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