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Ingestro
2mo ago

Account Manager(m/w/x)

Hamburg, Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

As an Account Manager, you will shape and implement a world-class account management strategy, driving growth and customer success while collaborating closely with various teams to ensure clients maximize the value of their experience.

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Requirements

  • Entrepreneurial mindset and self-driven
  • Experience in account management or customer success in B2B SaaS, or consulting, operations, or VC
  • Comfort with ambiguity and process creation
  • Strategic thinking and hands-on approach
  • Focus on customer outcomes
  • Strong messaging skills in English and German
  • Experience in a scaling startup (10-100 employees)

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Build onboarding flows from scratch
  • Develop retention strategies and expansion frameworks
  • Define account success metrics
  • Identify upsell opportunities
  • Reduce churn rates
  • Collaborate with Product, Engineering, and Sales teams
  • Document effective processes for scaling
  • Onboard new accounts to accelerate time-to-value
  • Run strategic campaigns for customer retention and expansion
  • Analyze usage patterns to identify risks and opportunities
  • Create meaningful touchpoints throughout the customer journey
  • Partner with Sales for efficient land-and-expand efforts

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Competitive Pay

  • Equity and competitive salary

Additional Allowances

  • €500/year professional development budget

Flexible Working

  • Remote-friendly work

Workation & Sabbatical

  • Workation options

Healthcare & Fitness

  • Urban Sports

Public Transport Subsidies

  • JobTicket

Retirement Plans

  • Company pension

Modern Equipment

  • Modern equipment
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