Description

As a Customer Success Manager in the Netherlands, you will be the key partner for customers, guiding them from onboarding to long-term success. This role involves building relationships, resolving issues, and leveraging insights to enhance customer satisfaction and retention.

Requirements

• •Experience in Customer Success, Account Management, or similar role
• •Confidence in taking ownership of customer relationships
• •Clear and empathetic communication skills
• •Comfort with digital tools and customer data
• •Dutch at C2 level and English at B2/C1 level
• •Experience in B2B SaaS or with complex digital products
• •Familiarity with CRM or support tools (e.g. HubSpot, Intercom)
• •Background or interest in craft, construction, or trade-related industries
• •Enjoyment of working in evolving environments

Tasks

• •Take ownership of the customer portfolio for the Netherlands
• •Act as the primary point of contact throughout the customer lifecycle
• •Guide customers through onboarding, implementation, and training
• •Support customers across all channels to resolve questions and issues
• •Build strong, trusting relationships with customers
• •Proactively check in on customer adoption and satisfaction
• •Use customer data and insights to prioritize actions for retention
• •Coordinate with Product, Sales, and internal teams to resolve escalations
• •Share customer feedback and market insights to inform internal decisions
• •Support renewals and identify expansion opportunities based on customer needs

Tools & Technologies

Benefits