Field Service Representative(m/w/x)

Description

As a Field Service Representative, you will conduct factory inspections and ensure product compliance with standards. This role involves preparing detailed reports, maintaining client relationships, and staying updated on new services to support clients effectively.

Requirements

• •Electrical, Mechanical or Chemical Engineering or Associates Degree
• •Licensed Electrician with related experience
• •Bachelor’s Degree in Engineering
• •+2 years’ experience
• •Ability to work remotely and independently
• •Strong-effective communication skills
• •Strong conflict resolution skills
• •Ability to read and interpret engineering drawings and test data
• •Computer skills (word processing, e-mail)
• •Usage of calibrated measurement instruments, high voltage test equipment, hand tools
• •Ability to manage multiple inspection files and changing schedules and deadlines
• •Working knowledge of laboratory instrumentation and general laboratory procedures
• •Good communication skills in German and English
• •Knowledge of an additional European language (i.e.: French or Italian) welcome
• •Ability to travel as needed and/or with short notice
• •Unrestricted travel capability within Europe

Tasks

• •Conduct factory inspections at CSA authorized factories, both remote and on-site
• •Select product samples for auditing and assess compliance with standards
• •Review quality control and testing documentation
• •Prepare Factory Inspection Reports (FIR) and Initial Factory Evaluation (IFE) reports
• •Document inspection findings according to procedures and work instructions
• •Review previous FIRs to verify correction of past deviations
• •Determine corrective actions and timelines with supervision
• •Assess non-compliance for potential stop shipments or removal of CSA mark
• •Maintain client contact by following up and responding to inquiries
• •Communicate new services to clients and assist with record updates

Tools & Technologies

Benefits