Dedalus HealthCare
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Bonn
from 45,000 / year
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HYHYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Bonn, Frankfurt am Main, Köln
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading AI innovation platform's service delivery function for global organizations. Master's degree and IT operations leadership experience required. Flexible work schedules, global team collaboration.
Requirements
- Master’s degree in computer science or comparable qualification
- Proven experience leading IT operations teams
- Strong process orientation
- Expertise in meeting demanding SLAs
- Solid understanding of IT operations metrics
- Solid knowledge of Microsoft Windows operating systems
- Solid knowledge of common Linux distributions
- Broad general IT expertise
- Leadership experience in IT services, software, hosting, cloud environments, or comparable internal IT operations roles
- Experience operating web applications on Google Cloud Platform (GCP)
- ITIL v4 certification or strong practical experience in ITIL-based environments
- Knowledge of PRINCE2 project management framework
- Skilled in using ITSM platforms
- Skilled in using asset management databases
- Skilled in using CMDBs
- Skilled in using monitoring systems
- Solid foundational knowledge of IT security
- Solid foundational knowledge of data protection
- Self-driven, structured, and accountable
- Ability to balance strategic and operational
- Willingness to participate in on-call duty
- Comfortable operating across strategic conceptual work
- Comfortable operating across hands-on operational tasks
Tasks
- Lead Service Delivery function
- Oversee 15 employees across Service Desk and Service Delivery
- Manage department personnel and budget
- Drive continuous process, tool, and organizational improvements
- Collaborate with central departments
- Lead international teams in Germany, US, Canada, UK, and India
- Work with external partners for follow-the-sun operations
- Oversee 1st and 2nd level support activities
- Handle customer requests independently
- Act as primary escalation contact
- Manage incoming customer requests via ticketing, phone, email
- Classify requests according to ITIL v4
- Manage request dispatching
- Ensure SLA-compliant processing
- Maintain Knowledge Management documentation
- Process in-depth functional requests
- Provide consulting and configuration for software products
- Reproduce issues on application level
- Ensure smooth operation of hybrid hosting environments
- Manage infrastructure, operating systems, databases, backup, monitoring
- Conduct predictive maintenance
- Handle technical change requests
- Support system integration during transitions
- Collaborate with DevOps and Product Management
- Evolve service portfolio strategically
- Participate in RFP and proposal reviews
- Assess technical and SLA feasibility
- Coordinate regular penetration tests
- Ensure ISO compliance in operational processes
- Work with IT security stakeholders
Work Experience
- 7 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Microsoft Windows
- Linux
- Google Cloud Platform (GCP)
- ITIL v4
- PRINCE2
- ITSM platforms
- asset management databases
- CMDBs
- monitoring systems
Benefits
Mentorship & Coaching
- Expert onboarding support
Informal Culture
- Global team of experienced professionals
- Supportive, inclusive, and international team environment
Flexible Working
- Flexible work schedules
Learning & Development
- Ongoing development
Career Advancement
- Clear pathways for role expansion
Purpose-Driven Work
- Accelerating innovation for a better world
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HYPE Softwaretechnik GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HYHYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Bonn, Frankfurt am Main, Köln
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Leading AI innovation platform's service delivery function for global organizations. Master's degree and IT operations leadership experience required. Flexible work schedules, global team collaboration.
Requirements
- Master’s degree in computer science or comparable qualification
- Proven experience leading IT operations teams
- Strong process orientation
- Expertise in meeting demanding SLAs
- Solid understanding of IT operations metrics
- Solid knowledge of Microsoft Windows operating systems
- Solid knowledge of common Linux distributions
- Broad general IT expertise
- Leadership experience in IT services, software, hosting, cloud environments, or comparable internal IT operations roles
- Experience operating web applications on Google Cloud Platform (GCP)
- ITIL v4 certification or strong practical experience in ITIL-based environments
- Knowledge of PRINCE2 project management framework
- Skilled in using ITSM platforms
- Skilled in using asset management databases
- Skilled in using CMDBs
- Skilled in using monitoring systems
- Solid foundational knowledge of IT security
- Solid foundational knowledge of data protection
- Self-driven, structured, and accountable
- Ability to balance strategic and operational
- Willingness to participate in on-call duty
- Comfortable operating across strategic conceptual work
- Comfortable operating across hands-on operational tasks
Tasks
- Lead Service Delivery function
- Oversee 15 employees across Service Desk and Service Delivery
- Manage department personnel and budget
- Drive continuous process, tool, and organizational improvements
- Collaborate with central departments
- Lead international teams in Germany, US, Canada, UK, and India
- Work with external partners for follow-the-sun operations
- Oversee 1st and 2nd level support activities
- Handle customer requests independently
- Act as primary escalation contact
- Manage incoming customer requests via ticketing, phone, email
- Classify requests according to ITIL v4
- Manage request dispatching
- Ensure SLA-compliant processing
- Maintain Knowledge Management documentation
- Process in-depth functional requests
- Provide consulting and configuration for software products
- Reproduce issues on application level
- Ensure smooth operation of hybrid hosting environments
- Manage infrastructure, operating systems, databases, backup, monitoring
- Conduct predictive maintenance
- Handle technical change requests
- Support system integration during transitions
- Collaborate with DevOps and Product Management
- Evolve service portfolio strategically
- Participate in RFP and proposal reviews
- Assess technical and SLA feasibility
- Coordinate regular penetration tests
- Ensure ISO compliance in operational processes
- Work with IT security stakeholders
Work Experience
- 7 years
Education
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Microsoft Windows
- Linux
- Google Cloud Platform (GCP)
- ITIL v4
- PRINCE2
- ITSM platforms
- asset management databases
- CMDBs
- monitoring systems
Benefits
Mentorship & Coaching
- Expert onboarding support
Informal Culture
- Global team of experienced professionals
- Supportive, inclusive, and international team environment
Flexible Working
- Flexible work schedules
Learning & Development
- Ongoing development
Career Advancement
- Clear pathways for role expansion
Purpose-Driven Work
- Accelerating innovation for a better world
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HYPE Softwaretechnik GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
HYPE Softwaretechnik GmbH
Industry
IT
Description
Das Unternehmen ist die smarte Plattform für Ideen- und Innovationsmanagement und unterstützt Organisationen dabei, Innovation systematisch zu gestalten.
Not a perfect match?
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