Pipedrive
Director of R&D Portfolio and Operations Management(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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KNKNIME
Director SaaS Operations(m/w/x)
Berlin, Konstanz
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Customer-facing SaaS operations for data analytics software, managing SLAs and CI/CD pipelines. Deep SaaS operations experience required. Hybrid setup, flexible hours.
Requirements
- Deep experience running SaaS operations
- Ensuring uptime, reliability, and strong customer SLAs
- Understanding of CI/CD systems end-to-end
- Knowledge of runtime reliability
- Knowledge of policy-as-code
- Knowledge of secure pipeline design
- Confidence leading high-severity incidents
- Coordinating incident response
- Clear communication with stakeholders and customers
- Building repeatable, auditable processes
- Experience with release processes
- Experience with on-call processes
- Experience with operational workflows
- Experience managing external partners
- Holding partners accountable to SLAs and KPIs
- Experience growing teams
- Experience leading teams across CloudOps, DevSecOps, and release engineering
Tasks
- Take full responsibility for customer-facing SaaS operations
- Manage SLAs, runbooks, and incident management for critical issues
- Ensure high availability and reliability of CI/CD pipelines
- Enforce policy-as-code and maintain secure, scalable delivery workflows
- Own packaging and release engineering for SaaS and on-prem components
- Orchestrate, validate, and implement rollback strategies
- Oversee subcontracted operations partners
- Ensure performance against contractual KPIs
- Drive continuous improvement with vendors
- Establish and scale CloudOps, DevSecOps, Release Engineering, and QA practices
- Set up on-call structures and readiness
- Maintain SOC2/ISO readiness for operational controls
- Ensure audit evidence is complete and reliable
- Work closely with Platform Engineering and product teams
- Define release gates for safe, repeatable deployments
- Reduce MTTR and increase release success rates
- Ensure consistent pipeline and service availability
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Healthcare & Fitness
- Sports programs
Flexible Working
- Hybrid setup
- Flexible working hours
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KNIME and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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KNKNIME
Director SaaS Operations(m/w/x)
Berlin, Konstanz
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Customer-facing SaaS operations for data analytics software, managing SLAs and CI/CD pipelines. Deep SaaS operations experience required. Hybrid setup, flexible hours.
Requirements
- Deep experience running SaaS operations
- Ensuring uptime, reliability, and strong customer SLAs
- Understanding of CI/CD systems end-to-end
- Knowledge of runtime reliability
- Knowledge of policy-as-code
- Knowledge of secure pipeline design
- Confidence leading high-severity incidents
- Coordinating incident response
- Clear communication with stakeholders and customers
- Building repeatable, auditable processes
- Experience with release processes
- Experience with on-call processes
- Experience with operational workflows
- Experience managing external partners
- Holding partners accountable to SLAs and KPIs
- Experience growing teams
- Experience leading teams across CloudOps, DevSecOps, and release engineering
Tasks
- Take full responsibility for customer-facing SaaS operations
- Manage SLAs, runbooks, and incident management for critical issues
- Ensure high availability and reliability of CI/CD pipelines
- Enforce policy-as-code and maintain secure, scalable delivery workflows
- Own packaging and release engineering for SaaS and on-prem components
- Orchestrate, validate, and implement rollback strategies
- Oversee subcontracted operations partners
- Ensure performance against contractual KPIs
- Drive continuous improvement with vendors
- Establish and scale CloudOps, DevSecOps, Release Engineering, and QA practices
- Set up on-call structures and readiness
- Maintain SOC2/ISO readiness for operational controls
- Ensure audit evidence is complete and reliable
- Work closely with Platform Engineering and product teams
- Define release gates for safe, repeatable deployments
- Reduce MTTR and increase release success rates
- Ensure consistent pipeline and service availability
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Healthcare & Fitness
- Sports programs
Flexible Working
- Hybrid setup
- Flexible working hours
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KNIME and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
KNIME
Industry
IT
Description
KNIME is a fast-growing international Enterprise Software company that builds innovative software for data analytics.
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