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KNKNIME

Director SaaS Operations(m/w/x)

Berlin, Konstanz
Full-timeWith Home OfficeSenior
AI/ML

Customer-facing SaaS operations for data analytics software, managing SLAs and CI/CD pipelines. Deep SaaS operations experience required. Hybrid setup, flexible hours.

Requirements

  • Deep experience running SaaS operations
  • Ensuring uptime, reliability, and strong customer SLAs
  • Understanding of CI/CD systems end-to-end
  • Knowledge of runtime reliability
  • Knowledge of policy-as-code
  • Knowledge of secure pipeline design
  • Confidence leading high-severity incidents
  • Coordinating incident response
  • Clear communication with stakeholders and customers
  • Building repeatable, auditable processes
  • Experience with release processes
  • Experience with on-call processes
  • Experience with operational workflows
  • Experience managing external partners
  • Holding partners accountable to SLAs and KPIs
  • Experience growing teams
  • Experience leading teams across CloudOps, DevSecOps, and release engineering

Tasks

  • Take full responsibility for customer-facing SaaS operations
  • Manage SLAs, runbooks, and incident management for critical issues
  • Ensure high availability and reliability of CI/CD pipelines
  • Enforce policy-as-code and maintain secure, scalable delivery workflows
  • Own packaging and release engineering for SaaS and on-prem components
  • Orchestrate, validate, and implement rollback strategies
  • Oversee subcontracted operations partners
  • Ensure performance against contractual KPIs
  • Drive continuous improvement with vendors
  • Establish and scale CloudOps, DevSecOps, Release Engineering, and QA practices
  • Set up on-call structures and readiness
  • Maintain SOC2/ISO readiness for operational controls
  • Ensure audit evidence is complete and reliable
  • Work closely with Platform Engineering and product teams
  • Define release gates for safe, repeatable deployments
  • Reduce MTTR and increase release success rates
  • Ensure consistent pipeline and service availability

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Benefits

Healthcare & Fitness

  • Sports programs

Flexible Working

  • Hybrid setup
  • Flexible working hours
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