Wire Germany GmbH
Customer Operations Delivery Lead: Public Sector– Service Delivery & Customer Operations(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, Frankfurt am Main
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WIWire
Customer Operations Delivery Lead: Enterprise – Service Delivery & Customer Operations(m/w/x)
Berlin, Stuttgart
Full-timeWith Home OfficeSenior
Nejo AI Summary
End-to-end service delivery for strategic enterprise accounts, leading complex onboarding and rollouts. 10+ years enterprise SaaS delivery experience required. Yearly education budget, urban sports club membership.
Requirements
- 10+ years enterprise service delivery, customer operations, or technical account management in SaaS/tech
- Managing complex, high-value enterprise customers
- Working with Product/Engineering teams for feature prioritization
- Engaging and escalating to executive stakeholders
- SLA management, service performance monitoring, and reporting
- Leading onboarding and rollout for large-scale enterprise customers
- Triage, escalation management, and cross-functional coordination
- Leading delivery planning, release coordination, and stakeholder communication
- Excellent stakeholder management skills, influencing senior levels
- Fluency in German and English
- Strong problem-solving mindset, proactive and ownership-driven
Tasks
- Take full ownership of a strategic enterprise account
- Drive end-to-end service delivery
- Lead complex onboarding and rollout initiatives
- Act as the single point of accountability for operational and delivery touchpoints
- Ensure customer satisfaction and success
- Be the single point of accountability for service delivery excellence
- Ensure seamless coordination across teams
- Proactively resolve issues
- Deliver continuous value
- Lead and be accountable for a cross-functional team
- Own escalations
- Shape delivery priorities
- Ensure SLA performance
- Engage senior stakeholders to deliver measurable outcomes
- Own end-to-end delivery and operational performance for a key customer
- Ensure exceptional service levels
- Ensure long-term customer success
- Manage customer relationships
- Manage escalation management
- Resolve complex customer issues
- Lead a cross-functional team within a matrix structure
- Drive release planning
- Communicate with customers about product updates
- Manage expectations on product updates and delivery timelines
- Build strong, trust-based relationships with senior customer stakeholders
- Identify risks, dependencies, and operational gaps
- Proactively implement improvements to enhance service delivery
- Ensure internal alignment and prioritization of customer needs
- Balance business objectives with customer expectations
- Support continuous improvement of delivery processes
- Contribute to scalable and efficient customer operations
- Lead complex onboarding and rollout for large-scale organizations
- Ensure structured, efficient, and scalable customer adoption
- Prioritize and drive delivery of critical features, fixes, and enhancements
- Align customer needs with Product and Engineering roadmaps
- Manage and escalate critical topics to executive sponsors
- Ensure visibility for timely decision-making
- Own service performance against SLAs
- Ensure the team delivers clear reporting and insights
- Drive continuous improvement initiatives
- Ensure operational excellence and customer satisfaction
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Additional Allowances
- Yearly education budget
Healthcare & Fitness
- Urban Sports Club membership
Snacks & Drinks
- Daily breakfast, fruits, snacks, and coffee
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wire and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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WIWire
Customer Operations Delivery Lead: Enterprise – Service Delivery & Customer Operations(m/w/x)
Berlin, Stuttgart
Full-timeWith Home OfficeSenior
Nejo AI Summary
End-to-end service delivery for strategic enterprise accounts, leading complex onboarding and rollouts. 10+ years enterprise SaaS delivery experience required. Yearly education budget, urban sports club membership.
Requirements
- 10+ years enterprise service delivery, customer operations, or technical account management in SaaS/tech
- Managing complex, high-value enterprise customers
- Working with Product/Engineering teams for feature prioritization
- Engaging and escalating to executive stakeholders
- SLA management, service performance monitoring, and reporting
- Leading onboarding and rollout for large-scale enterprise customers
- Triage, escalation management, and cross-functional coordination
- Leading delivery planning, release coordination, and stakeholder communication
- Excellent stakeholder management skills, influencing senior levels
- Fluency in German and English
- Strong problem-solving mindset, proactive and ownership-driven
Tasks
- Take full ownership of a strategic enterprise account
- Drive end-to-end service delivery
- Lead complex onboarding and rollout initiatives
- Act as the single point of accountability for operational and delivery touchpoints
- Ensure customer satisfaction and success
- Be the single point of accountability for service delivery excellence
- Ensure seamless coordination across teams
- Proactively resolve issues
- Deliver continuous value
- Lead and be accountable for a cross-functional team
- Own escalations
- Shape delivery priorities
- Ensure SLA performance
- Engage senior stakeholders to deliver measurable outcomes
- Own end-to-end delivery and operational performance for a key customer
- Ensure exceptional service levels
- Ensure long-term customer success
- Manage customer relationships
- Manage escalation management
- Resolve complex customer issues
- Lead a cross-functional team within a matrix structure
- Drive release planning
- Communicate with customers about product updates
- Manage expectations on product updates and delivery timelines
- Build strong, trust-based relationships with senior customer stakeholders
- Identify risks, dependencies, and operational gaps
- Proactively implement improvements to enhance service delivery
- Ensure internal alignment and prioritization of customer needs
- Balance business objectives with customer expectations
- Support continuous improvement of delivery processes
- Contribute to scalable and efficient customer operations
- Lead complex onboarding and rollout for large-scale organizations
- Ensure structured, efficient, and scalable customer adoption
- Prioritize and drive delivery of critical features, fixes, and enhancements
- Align customer needs with Product and Engineering roadmaps
- Manage and escalate critical topics to executive sponsors
- Ensure visibility for timely decision-making
- Own service performance against SLAs
- Ensure the team delivers clear reporting and insights
- Drive continuous improvement initiatives
- Ensure operational excellence and customer satisfaction
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Additional Allowances
- Yearly education budget
Healthcare & Fitness
- Urban Sports Club membership
Snacks & Drinks
- Daily breakfast, fruits, snacks, and coffee
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Wire and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Wire
Industry
Telecommunications
Description
Wire is the leading end-to-end encrypted communication platform, trusted by businesses, critical infrastructure providers, and governments worldwide.
Not a perfect match?
- Wire Germany GmbH
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