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ACAccorHotel

Director of Rooms(m/w/x)

Hamburg
Full-timeOn-siteExperienced

Overseeing housekeeping, maintenance, and front office for The Hoxton's Hamburg hotel. Commercial acumen and prior similar role experience required. Food during shift, free Hoxton night stay.

Requirements

  • Commercial acumen and prior similar role experience
  • Comfort with strategic and day-to-day detail
  • High-level verbal and written communication skills
  • Computer skills
  • Experience with Micros Fidelio Opera
  • Experience with KnowCross
  • Leadership and management skills
  • Leading by example
  • Team development environment creation

Tasks

  • Manage housekeeping, maintenance, and front office teams
  • Ensure guest care exceeds expectations
  • Train and enforce hotel standard operating procedures
  • Oversee rooms P&L and annual budget planning
  • Control expenses to meet budget
  • Lead quality evaluation processes
  • Improve qualitative metrics
  • Solve problems to ensure guest satisfaction
  • Identify and implement process improvements
  • Complete all people documentation accurately
  • Coach and develop team members
  • Set and monitor realistic team objectives
  • Provide regular feedback to the team
  • Deliver projects involving housekeeping, maintenance, and front office
  • Manage changes in policies and procedures
  • Maintain high customer service levels
  • Build long-term relationships with suppliers and contractors
  • Ensure compliance with health and safety procedures
  • Participate in hotel crisis and fire teams
  • Understand and follow all related procedures

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Micros Fidelio Opera
  • KnowCross

Benefits

Free or Subsidized Food

  • Food during shift
  • Meal for two

Other Benefits

  • Free night at The Hoxton

Learning & Development

  • Training
  • Ongoing development

Social Impact

  • Time off to volunteer
  • Annual diversity and inclusion events

Team Events

  • Regular team get togethers
  • Team parties

Corporate Discounts

  • Excellent discounts across The Hoxton and Ennismore family
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AccorHotel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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