Asana
Manager, Customer Success DACH(m/w/x)
Full-timeWith HomeofficeSenior
München
from 142,000 / year
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DEdeskbird
Director of Customer Success(m/w/x)
München, Hamburg, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Scaling customer success operations from €10m to €50m ARR for people-centric hybrid work software. Experience scaling B2B SaaS operations from €5m to €50m ARR required. Home office financial support, annual learning budget, yearly sponsored hub visit.
Requirements
- Experience with €5m–€50m scale-up journey
- 7+ years B2B SaaS Customer Success experience
- Experience scaling organization to €50m ARR
- Revenue-focused mindset for Customer Success
- Ability to own NRR, GRR, and expansion
- Experience managing high-volume and enterprise customers
- Strategic thinking and hands-on approach
- Ability to design processes from scratch
- Value for structure
- Clear and confident communication skills
- Comfortable engaging with C-level stakeholders
- Passion and enthusiasm
Tasks
- Scale the operation from €10m to €50m ARR
- Transform reactive services into proactive revenue engines
- Audit and rebuild repeatable customer journey playbooks
- Design digital tech-touch motions for SMB segments
- Develop white-glove strategic motions for key accounts
- Own the data source of truth within CRM and CS tools
- Partner with Operations and Finance to ensure data accuracy
- Mentor team leads and staff into world-class managers
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Miro
- CSV
Benefits
Team Events
- Annual company summit
- Yearly sponsored hub visit
Informal Culture
- Unlimited team collaboration opportunities
Additional Allowances
- Home office financial support
- Annual joy budget
Learning & Development
- Annual learning and development budget
More Vacation Days
- Generous annual leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEdeskbird
Director of Customer Success(m/w/x)
München, Hamburg, Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Scaling customer success operations from €10m to €50m ARR for people-centric hybrid work software. Experience scaling B2B SaaS operations from €5m to €50m ARR required. Home office financial support, annual learning budget, yearly sponsored hub visit.
Requirements
- Experience with €5m–€50m scale-up journey
- 7+ years B2B SaaS Customer Success experience
- Experience scaling organization to €50m ARR
- Revenue-focused mindset for Customer Success
- Ability to own NRR, GRR, and expansion
- Experience managing high-volume and enterprise customers
- Strategic thinking and hands-on approach
- Ability to design processes from scratch
- Value for structure
- Clear and confident communication skills
- Comfortable engaging with C-level stakeholders
- Passion and enthusiasm
Tasks
- Scale the operation from €10m to €50m ARR
- Transform reactive services into proactive revenue engines
- Audit and rebuild repeatable customer journey playbooks
- Design digital tech-touch motions for SMB segments
- Develop white-glove strategic motions for key accounts
- Own the data source of truth within CRM and CS tools
- Partner with Operations and Finance to ensure data accuracy
- Mentor team leads and staff into world-class managers
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Miro
- CSV
Benefits
Team Events
- Annual company summit
- Yearly sponsored hub visit
Informal Culture
- Unlimited team collaboration opportunities
Additional Allowances
- Home office financial support
- Annual joy budget
Learning & Development
- Annual learning and development budget
More Vacation Days
- Generous annual leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
deskbird
Industry
IT
Description
The company empowers organizations to manage hybrid work through people-centric software that optimizes office operations.
Not a perfect match?
- Asana
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