Insider One
Account Director - DACH(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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AIAircall
Director - Account Management DACH(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Driving NRR for DACH region, focusing on renewals, expansion, and churn prevention for an AI-powered communications platform. Leading and developing the Account Management team through a commercial transition, with hiring responsibilities within 90 days, required. 4-day work week, personal development budget.
Requirements
- Proven track record leading commercial Account Management or post-sale teams in B2B SaaS
- Direct ownership of NRR, renewal rate, and expansion targets
- Experience running a team through a meaningful model transition
- Hired and developed individual contributors in high-growth environment
- Strong operating discipline
- Build pipeline views leadership can rely on
- Hold team to high standards
- Comfortable at intersection of people leadership and customer engagement
- Coach team and show up when it counts
- Fluent in German
- Fluent in English
- Experience positioning AI-powered SaaS products
- Experience with voice automation or conversation intelligence
- Familiarity with DACH SMB and Mid-Market segment
- Familiarity with specific buying dynamics of DACH SMB and Mid-Market
- Prior exposure to post-sale function transitioning from GRR to NRR model
- Experience in multi-area EMEA structure
- Regional accountability in EMEA structure
Tasks
- Own NRR for DACH, including renewals, expansion, churn prevention, and upsell pipeline
- Lead, coach, and develop the AM team through the CSM-to-commercial transition
- Hire and onboard additional AMs within the first 90 days
- Run day-to-day operations while building the team
- Promote AI Voice Agent and AI Assist Pro as primary expansion products
- Build team’s ability to conduct commercial AI conversations and close deals with measurable ROI
- Set standards for pipeline generation, renewal processes, risk management, and coaching
- Engage in strategic accounts to accelerate relationships and deals
- Partner with DACH Account Executives on handovers and expansion opportunities
- Represent DACH AM perspective in cross-functional forums and contribute to EMEA-wide best practices
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- B2B SaaS
- AI-powered SaaS
- voice automation
- conversation intelligence
Benefits
Competitive Pay
- Competitive salary package
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AIAircall
Director - Account Management DACH(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Driving NRR for DACH region, focusing on renewals, expansion, and churn prevention for an AI-powered communications platform. Leading and developing the Account Management team through a commercial transition, with hiring responsibilities within 90 days, required. 4-day work week, personal development budget.
Requirements
- Proven track record leading commercial Account Management or post-sale teams in B2B SaaS
- Direct ownership of NRR, renewal rate, and expansion targets
- Experience running a team through a meaningful model transition
- Hired and developed individual contributors in high-growth environment
- Strong operating discipline
- Build pipeline views leadership can rely on
- Hold team to high standards
- Comfortable at intersection of people leadership and customer engagement
- Coach team and show up when it counts
- Fluent in German
- Fluent in English
- Experience positioning AI-powered SaaS products
- Experience with voice automation or conversation intelligence
- Familiarity with DACH SMB and Mid-Market segment
- Familiarity with specific buying dynamics of DACH SMB and Mid-Market
- Prior exposure to post-sale function transitioning from GRR to NRR model
- Experience in multi-area EMEA structure
- Regional accountability in EMEA structure
Tasks
- Own NRR for DACH, including renewals, expansion, churn prevention, and upsell pipeline
- Lead, coach, and develop the AM team through the CSM-to-commercial transition
- Hire and onboard additional AMs within the first 90 days
- Run day-to-day operations while building the team
- Promote AI Voice Agent and AI Assist Pro as primary expansion products
- Build team’s ability to conduct commercial AI conversations and close deals with measurable ROI
- Set standards for pipeline generation, renewal processes, risk management, and coaching
- Engage in strategic accounts to accelerate relationships and deals
- Partner with DACH Account Executives on handovers and expansion opportunities
- Represent DACH AM perspective in cross-functional forums and contribute to EMEA-wide best practices
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Tools & Technologies
- B2B SaaS
- AI-powered SaaS
- voice automation
- conversation intelligence
Benefits
Competitive Pay
- Competitive salary package
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Aircall
Industry
IT
Description
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
Not a perfect match?
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