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Dexcom Deutschland GmbH
3mo ago

Desktop Support Specialist - Healthcare(m/w/x)

Mainz
Full-timeOn-siteExperienced

Description

As a Desktop Support Specialist in healthcare, you will ensure seamless operations by providing expert support for hardware and software, troubleshooting issues, and guiding end-users on best practices. This role is vital in keeping the workforce focused on their core responsibilities.

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Requirements

  • Teamwork and support for common goals
  • Ability to work in a fast-paced environment
  • Customer-focused mindset and enjoyment of interaction
  • Enjoyment of hands-on work with computers
  • Expert-level support for hardware, software, and operating systems
  • Ability to troubleshoot and resolve complex technical issues
  • Fluency in German language
  • Ability to deliver guidance sessions for end-users
  • Proficiency in incident management
  • Strong knowledge of desktop operating systems
  • Working knowledge of Microsoft SCCM & Endpoint Manager/Intune
  • Certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively

Education

High school diploma

Work Experience

2 - 4 years

Tasks

  • Provide expert-level support for hardware and software
  • Troubleshoot and resolve complex technical issues
  • Deliver guidance sessions for end-users on software applications
  • Educate users on system functionalities and best practices
  • Manage incidents to ensure timely resolution within SLAs
  • Perform hardware imaging and updates
  • Install and configure software

Tools & Technologies

Microsoft SCCMEndpoint ManagerIntuneWindows 10macOS

Languages

GermanBusiness Fluent

Benefits

Other Benefits

  • Comprehensive benefits program

Career Advancement

  • Growth opportunities
  • Career development access
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Dexcom Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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