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charles
13d ago

Customer Support Specialist (German speaking)(m/w/x)

Berlin
Full-timeOn-siteExperienced
AI/ML

Description

As a Customer Support Specialist, you will provide fast and reliable assistance to clients, troubleshoot technical issues, and enhance their experience with the software. This role also involves collaborating with teams to improve processes and documentation, directly impacting customer satisfaction.

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Requirements

  • •2+ years of experience in customer support
  • •High levels of empathy, resilience, and emotional intelligence
  • •Ability to prioritize tasks and coordinate internal stakeholders
  • •Analytical mindset and trend identification
  • •Excellent oral and written communication skills in English
  • •German language skills strongly desired
  • •Knowledge of database management (PostgreSQL)
  • •Experience with cloud services and infrastructure
  • •Familiarity with Help Desk tools like Intercom and Jira

Work Experience

2 years

Tasks

  • •Resolve first- and second-level technical service requests
  • •Analyze client issues to identify bottlenecks and technical bugs
  • •Support clients in optimizing their use of conversational commerce software
  • •Collaborate with Customer Success and Product Development teams
  • •Write detailed technical reports to escalate issues
  • •Contribute to process and product improvements
  • •Refine internal processes for better efficiency and response times
  • •Assist in building internal and external documentation

Tools & Technologies

PostgreSQLIntercomJira

Languages

English – Business Fluent

German – Basic

Benefits

Competitive Pay

  • •Competitive compensation package
  • •Virtual stock options

Healthcare & Fitness

  • •Urban Sports Club discounted membership

Free or Subsidized Food

  • •Free company lunch on Thursdays

Public Transport Subsidies

  • •Discounts on BVG tickets

Mental Health Support

  • •Mental health support

Informal Culture

  • •Friendly, open, multicultural work environment
  • •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of charles and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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