Lightspeed Commerce
Support Specialist, German speaking(m/w/x)
Full-timeOn-siteExperienced
Berlin
New Job?Nejo!
The AI Job Search Engine
CH
charlesCustomer Support Specialist (German speaking)(m/w/x)
Berlin
Full-timeOn-siteExperienced
AI/ML
Description
As a Customer Support Specialist, you will provide fast and reliable assistance to clients, troubleshoot technical issues, and enhance their experience with the software. This role also involves collaborating with teams to improve processes and documentation, directly impacting customer satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •2+ years of experience in customer support
- •High levels of empathy, resilience, and emotional intelligence
- •Ability to prioritize tasks and coordinate internal stakeholders
- •Analytical mindset and trend identification
- •Excellent oral and written communication skills in English
- •German language skills strongly desired
- •Knowledge of database management (PostgreSQL)
- •Experience with cloud services and infrastructure
- •Familiarity with Help Desk tools like Intercom and Jira
Education
Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree
OR
Master's degree
Work Experience
2 years
Tasks
- •Resolve first- and second-level technical service requests
- •Analyze client issues to identify bottlenecks and technical bugs
- •Support clients in optimizing their use of conversational commerce software
- •Collaborate with Customer Success and Product Development teams
- •Write detailed technical reports to escalate issues
- •Contribute to process and product improvements
- •Refine internal processes for better efficiency and response times
- •Assist in building internal and external documentation
Tools & Technologies
PostgreSQLIntercomJira
Languages
English – Business Fluent
German – Basic
Benefits
Competitive Pay
- •Competitive compensation package
- •Virtual stock options
Healthcare & Fitness
- •Urban Sports Club discounted membership
Free or Subsidized Food
- •Free company lunch on Thursdays
Public Transport Subsidies
- •Discounts on BVG tickets
Mental Health Support
- •Mental health support
Informal Culture
- •Friendly, open, multicultural work environment
- •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of charles and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CH
charlesCustomer Support Specialist (German speaking)(m/w/x)
Berlin
Full-timeOn-siteExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
As a Customer Support Specialist, you will provide fast and reliable assistance to clients, troubleshoot technical issues, and enhance their experience with the software. This role also involves collaborating with teams to improve processes and documentation, directly impacting customer satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •2+ years of experience in customer support
- •High levels of empathy, resilience, and emotional intelligence
- •Ability to prioritize tasks and coordinate internal stakeholders
- •Analytical mindset and trend identification
- •Excellent oral and written communication skills in English
- •German language skills strongly desired
- •Knowledge of database management (PostgreSQL)
- •Experience with cloud services and infrastructure
- •Familiarity with Help Desk tools like Intercom and Jira
Education
Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Currently in higher education
OR
Bachelor's degree
OR
Master's degree
Work Experience
2 years
Tasks
- •Resolve first- and second-level technical service requests
- •Analyze client issues to identify bottlenecks and technical bugs
- •Support clients in optimizing their use of conversational commerce software
- •Collaborate with Customer Success and Product Development teams
- •Write detailed technical reports to escalate issues
- •Contribute to process and product improvements
- •Refine internal processes for better efficiency and response times
- •Assist in building internal and external documentation
Tools & Technologies
PostgreSQLIntercomJira
Languages
English – Business Fluent
German – Basic
Benefits
Competitive Pay
- •Competitive compensation package
- •Virtual stock options
Healthcare & Fitness
- •Urban Sports Club discounted membership
Free or Subsidized Food
- •Free company lunch on Thursdays
Public Transport Subsidies
- •Discounts on BVG tickets
Mental Health Support
- •Mental health support
Informal Culture
- •Friendly, open, multicultural work environment
- •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of charles and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
charles
Industry
IT
Description
The company enables brands to build personal relationships with customers through messaging apps and offers ongoing consultancy.
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Full-timeOn-siteExperiencedfrom 30,000 - 38,000 / yearBerlin, Frankfurt am Main