SUSONITY
Customer Service Representative(m/w/x)
Full-timeOn-siteExperienced
Darmstadt
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NENewport Spectra-Physics GmbH
Customer Support Representative – Order Management(m/w/x)
Darmstadt
Full-timeOn-siteJunior
Nejo AI Summary
You will drive the international order flow, acting as a vital link between global stakeholders and customers to ensure seamless delivery and exceptional service.
Requirements
- Commercial training, ideally with International Business focus
- Experience in Customer Service or Order Management
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Strong communication skills and customer-oriented mindset
- Independent work and effective priority management
- High attention to detail and accuracy
- Comfortable working in an international environment
- Compliance with export control regulations
- Residency in states where company is registered
Tasks
- Execute international order processing from entry to invoicing
- Manage customer orders for the Austrian production facility
- Interface between customers and internal departments like production and logistics
- Handle inquiries regarding order status and product availability
- Coordinate general order flow to ensure timely delivery
- Collaborate with global stakeholders across the US, Europe, and Asia
- Communicate with German and Austrian customers via phone and email
- Support service processes to meet team sales goals
- Escalate critical issues to maintain high customer satisfaction
- Maintain standardized processes within the order management team
Education
Vocational certificationORBachelor's degree
Languages
German – Business FluentEnglish – Business Fluent
Benefits
Job Security
- •Potential to extend contract
Career Advancement
- •Internal career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Newport Spectra-Physics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NENewport Spectra-Physics GmbH
Customer Support Representative – Order Management(m/w/x)
Darmstadt
Full-timeOn-siteJunior
Nejo AI Summary
You will drive the international order flow, acting as a vital link between global stakeholders and customers to ensure seamless delivery and exceptional service.
Requirements
- Commercial training, ideally with International Business focus
- Experience in Customer Service or Order Management
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Strong communication skills and customer-oriented mindset
- Independent work and effective priority management
- High attention to detail and accuracy
- Comfortable working in an international environment
- Compliance with export control regulations
- Residency in states where company is registered
Tasks
- Execute international order processing from entry to invoicing
- Manage customer orders for the Austrian production facility
- Interface between customers and internal departments like production and logistics
- Handle inquiries regarding order status and product availability
- Coordinate general order flow to ensure timely delivery
- Collaborate with global stakeholders across the US, Europe, and Asia
- Communicate with German and Austrian customers via phone and email
- Support service processes to meet team sales goals
- Escalate critical issues to maintain high customer satisfaction
- Maintain standardized processes within the order management team
Education
Vocational certificationORBachelor's degree
Languages
German – Business FluentEnglish – Business Fluent
Benefits
Job Security
- •Potential to extend contract
Career Advancement
- •Internal career opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Newport Spectra-Physics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Newport Spectra-Physics GmbH
Industry
Manufacturing
Description
Newport ist eine Marke der Photonics Solutions Division von MKS Instruments und bietet seit über 50 Jahren Produkte für die Photonik- und Positionierungstechnologie an.
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