SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteEntry Level
Berlin
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SUSumUp
Customer Support Agent with Finnish and English(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Supporting Finnish and English-speaking merchants with technical and account issues. Customer support experience and troubleshooting mindset required. 28 days paid leave, public holidays, and special leave days.
Requirements
- Professional fluency in Finnish and English, written and spoken
- Customer support experience in service or operations (in-person or digital)
- Natural troubleshooting mindset, comfortable problem-solving
- Strong attention to detail with sensitive information
- Resilience and composure in demanding conversations
Tasks
- Support Finnish and English-speaking merchants
- Resolve technical and account-related issues
- Listen to merchant concerns
- Investigate root causes
- Find effective solutions
- Identify recurring issues
- Contribute to process improvements
- Collaborate with other teams
- Ensure merchants receive correct outcomes
- Participate in an international, multilingual team
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- Finnish – Business Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 28 days paid leave
- Special leave days
Other Benefits
- Public holidays
Mental Health Support
- Employee Assistance Programme
Healthcare & Fitness
- Urban Sports Club subsidy
- Fitness activities
- On-site gym access
- Yoga sessions
Team Events
- Team sports
Public Transport Subsidies
- Subsidised public transport (Deutschlandticket)
Free or Subsidized Food
- Partially subsidised office lunches
Snacks & Drinks
- Weekly breakfast
Bonuses & Incentives
- Employee referral programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSumUp
Customer Support Agent with Finnish and English(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Supporting Finnish and English-speaking merchants with technical and account issues. Customer support experience and troubleshooting mindset required. 28 days paid leave, public holidays, and special leave days.
Requirements
- Professional fluency in Finnish and English, written and spoken
- Customer support experience in service or operations (in-person or digital)
- Natural troubleshooting mindset, comfortable problem-solving
- Strong attention to detail with sensitive information
- Resilience and composure in demanding conversations
Tasks
- Support Finnish and English-speaking merchants
- Resolve technical and account-related issues
- Listen to merchant concerns
- Investigate root causes
- Find effective solutions
- Identify recurring issues
- Contribute to process improvements
- Collaborate with other teams
- Ensure merchants receive correct outcomes
- Participate in an international, multilingual team
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- Finnish – Business Fluent
- English – Business Fluent
Benefits
More Vacation Days
- 28 days paid leave
- Special leave days
Other Benefits
- Public holidays
Mental Health Support
- Employee Assistance Programme
Healthcare & Fitness
- Urban Sports Club subsidy
- Fitness activities
- On-site gym access
- Yoga sessions
Team Events
- Team sports
Public Transport Subsidies
- Subsidised public transport (Deutschlandticket)
Free or Subsidized Food
- Partially subsidised office lunches
Snacks & Drinks
- Weekly breakfast
Bonuses & Incentives
- Employee referral programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SumUp
Industry
FinancialServices
Description
The company is a leading global fintech company committed to leveling the playing field for small businesses.
Not a perfect match?
- SumUp
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