iwoca
Customer Service Advisor - deutschsprachig(m/w/x)
Full-timeOn-siteExperienced
Berlin, Frankfurt am Main
from 30,000 - 38,000 / year
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CLclient
Customer Service Advisor(m/w/x)
Berlin
Full-time, Part-timeOn-siteExperiencedMinimum age: 18
Nejo AI Summary
Handling customer queries via phone, email, and chat, using a contact center tool. Near native German language skills required. Outsourced contact center setting.
Requirements
- Near native or native German language skills
- Intermediate English skills in writing and speaking
- Experience in outsourced customer service environment
- Advanced understanding of using computers
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in a team
- Service-oriented profile with a focus on problem solving
- Ability to work shift hours and adapt to change
- Excellent written communication skills in relevant market language
- Typing speed of minimum 50 words per minute
- Minimum age of 18 years old
Tasks
- Handle customer queries via phone, email, and chat
- Provide timely and effective resolutions
- Record case resolutions in the contact center tool
- Ensure cases are resolved within the case lifecycle
- Escalate priority issues to the immediate lead as needed
- Work independently and collaboratively within a team
- Communicate effectively with internal and external contacts
- Deliver exemplary customer satisfaction
- Meet quality standards for all handled contacts
- Complete scheduled hours on rostered days
- Maintain project targets for response time, handle time, and resolution rate
- Participate in ongoing training sessions
- Perform ad hoc tasks to enhance client service and improve KPIs
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Advanced
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of client and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CLclient
Customer Service Advisor(m/w/x)
Berlin
Full-time, Part-timeOn-siteExperiencedMinimum age: 18
Nejo AI Summary
Handling customer queries via phone, email, and chat, using a contact center tool. Near native German language skills required. Outsourced contact center setting.
Requirements
- Near native or native German language skills
- Intermediate English skills in writing and speaking
- Experience in outsourced customer service environment
- Advanced understanding of using computers
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in a team
- Service-oriented profile with a focus on problem solving
- Ability to work shift hours and adapt to change
- Excellent written communication skills in relevant market language
- Typing speed of minimum 50 words per minute
- Minimum age of 18 years old
Tasks
- Handle customer queries via phone, email, and chat
- Provide timely and effective resolutions
- Record case resolutions in the contact center tool
- Ensure cases are resolved within the case lifecycle
- Escalate priority issues to the immediate lead as needed
- Work independently and collaboratively within a team
- Communicate effectively with internal and external contacts
- Deliver exemplary customer satisfaction
- Meet quality standards for all handled contacts
- Complete scheduled hours on rostered days
- Maintain project targets for response time, handle time, and resolution rate
- Participate in ongoing training sessions
- Perform ad hoc tasks to enhance client service and improve KPIs
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Advanced
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of client and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- iwoca
Customer Service Advisor - deutschsprachig(m/w/x)
Full-timeOn-siteExperiencedBerlin, Frankfurt am Mainfrom 30,000 - 38,000 / year - Crunchyroll
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