Customer Success Team Lead - Agencies(m/w/x)

Description

As a Customer Success Team Lead, you will take charge of high-impact client relationships, drive account growth, and act as a strategic advisor. This role involves leading a team, ensuring client success, and collaborating across departments to enhance service delivery.

Requirements

• •Proven ability to grow and retain accounts
• •Mastery of Kayzen DSP for strategic client success
• •Strong presentation and communication skills
• •Deep expertise in campaign strategy and mobile performance marketing
• •Analytical mindset and industry curiosity
• •Empathy and strong people leadership skills
• •Ability to set and execute strategic plans
• •4+ years in customer success, account management, or client services role in ad tech or martech with some direct people management experience
• •Proven experience in revenue growth, account expansion, and executive stakeholder management
• •Demonstrable people leadership skills and a clear approach to developing people
• •Excellent communication and presentation skills – both written and verbal
• •Solid understanding of the mobile programmatic ecosystem, including formats, attribution, and KPIs
• •Confident working independently and collaboratively across distributed teams
• •Highly analytical and data-driven with attention to detail
• •Naturally curious with a problem-solving mindset
• •Experience using DSPs and platforms like Hubspot, Looker, etc., is a strong plus

Tasks

• •Develop a deep understanding of clients' businesses and marketing goals
• •Act as a trusted advisor, providing strategic DSP consultation
• •Build long-term relationships with senior stakeholders at agency partners
• •Conduct compelling Quarterly Business Reviews with actionable insights
• •Maintain detailed documentation in Hubspot, including call notes and product feedback
• •Own end-to-end success and revenue growth of managed accounts
• •Lead campaign strategy with internal teams, analyzing data
• •Proactively identify expansion opportunities and upsell potential
• •Deliver clear, data-driven progress reports internally and externally
• •Drive monthly and quarterly revenue targets in collaboration with Agencies Lead
• •Identify product gaps based on client needs and propose solutions
• •Work closely with Product and Trading teams to ensure campaign success
• •Communicate client feedback and market intelligence to internal stakeholders
• •Collaborate cross-functionally to resolve issues and drive client satisfaction
• •Manage a team of customer success managers and plan for their growth
• •Set ongoing planning cycles, strategies, and OKRs for team alignment
• •Lead by example in growing accounts and developing future opportunities

Tools & Technologies

Benefits