DE13 Global Blue Deutschland GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Düsseldorf
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G1G14 UPS Capital Versicherungsvermittlung GmbH
Customer Success Specialist(m/w/x)
Neuss
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and supporting insurance clients, conducting business reviews, and training on proprietary systems. Previous customer service experience required. Daily client interaction, 40-hour work week.
Requirements
- Previous customer service experience
- Strong written and verbal communication skills
- Proficiency in CRM systems and Microsoft Office
- Ability to manage multiple tasks and prioritize
- Collaborative teamwork skills
- Strong attention to detail
- Problem-solving skills
- Customer-focused mindset
- Proactive service delivery approach
- Ability to analyze data and prepare reports
- Knowledge of Insurance or logistics industries
- English language proficiency
- German, French, or Italian language proficiency
Tasks
- Act as primary contact for assigned customer accounts
- Maintain accurate customer profiles and documentation
- Conduct business and quality reviews
- Conduct welcome calls for new customers
- Provide training on UPS Capital systems and processes
- Handle customer inquiries related to billing and payment
- Liaise with Finance & Accounting to resolve issues
- Collaborate with Sales to identify growth opportunities
- Support retention efforts by addressing customer concerns
- Support service failure recovery and escalate issues
- Track shipments and prepare performance reports
- Work closely with Claims, Sales, and F&A teams
- Provide backup support across customer accounts
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Native
- German – Business Fluent
- French – Business Fluent
- Italian – Business Fluent
Tools & Technologies
- CRM systems
- Salesforce
- Microsoft Office applications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of G14 UPS Capital Versicherungsvermittlung GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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G1G14 UPS Capital Versicherungsvermittlung GmbH
Customer Success Specialist(m/w/x)
Neuss
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and supporting insurance clients, conducting business reviews, and training on proprietary systems. Previous customer service experience required. Daily client interaction, 40-hour work week.
Requirements
- Previous customer service experience
- Strong written and verbal communication skills
- Proficiency in CRM systems and Microsoft Office
- Ability to manage multiple tasks and prioritize
- Collaborative teamwork skills
- Strong attention to detail
- Problem-solving skills
- Customer-focused mindset
- Proactive service delivery approach
- Ability to analyze data and prepare reports
- Knowledge of Insurance or logistics industries
- English language proficiency
- German, French, or Italian language proficiency
Tasks
- Act as primary contact for assigned customer accounts
- Maintain accurate customer profiles and documentation
- Conduct business and quality reviews
- Conduct welcome calls for new customers
- Provide training on UPS Capital systems and processes
- Handle customer inquiries related to billing and payment
- Liaise with Finance & Accounting to resolve issues
- Collaborate with Sales to identify growth opportunities
- Support retention efforts by addressing customer concerns
- Support service failure recovery and escalate issues
- Track shipments and prepare performance reports
- Work closely with Claims, Sales, and F&A teams
- Provide backup support across customer accounts
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Native
- German – Business Fluent
- French – Business Fluent
- Italian – Business Fluent
Tools & Technologies
- CRM systems
- Salesforce
- Microsoft Office applications
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of G14 UPS Capital Versicherungsvermittlung GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
G14 UPS Capital Versicherungsvermittlung GmbH
Industry
Insurance
Description
The company offers innovative insurance solutions across global supply chains, serving companies of all sizes and industries.
Not a perfect match?
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