Description

You will drive the commercial success of hotel shops by managing the entire customer journey, from onboarding and shop openings to implementing data-driven growth strategies and upselling initiatives.

Requirements

• •Proactive mindset and customer success passion
• •Experience as Customer Success or Account Manager
• •Experience in data analysis and reporting
• •Proficiency with CRM systems
• •Strong verbal adaptability and communication skills
• •Fluency in English and German
• •Bachelor’s Degree in Business, Communication, or related field
• •Valid driver’s license
• •Affinity with the hospitality industry (plus)
• •Willingness to travel in DACH region
• •Residence in or around Berlin (preferred)

Tasks

• •Manage financial performance for an assigned customer portfolio
• •Drive daily turnover growth through internal collaboration
• •Implement new upselling initiatives across regional groups
• •Coordinate shop-opening activities within the North Germany region
• •Lead customer onboarding and seamless integration processes
• •Conduct regular performance reviews and relationship management meetings
• •Provide tailored solutions based on unique customer needs
• •Analyze success metrics and feedback to improve processes
• •Maintain accurate records within the CRM system
• •Measure customer satisfaction using NPS tools
• •Execute tasks with a focus on follow-through and results

Tools & Technologies

Benefits