Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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SHShiji Group
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Onboarding and training hospitality clients on Reviewpro Reputation tool. Native/professional German and English fluency required. Access to learning platforms, international team.
Requirements
- Native/Professional German and English
- Other languages are a plus
- Experience in Customer Success/Hospitality
- Results-driven and self-starter
- Positive and hands-on attitude
- Empathetic and people oriented
- Great relationship-builder
- Strong aptitude for technology
Tasks
- Support Customer Success team
- Establish trusted advisor relationship with accounts
- Monitor and finalize client onboarding
- Train clients on Reviewpro Reputation tool
- Train clients on hospitality best practices
- Increase adoption and engagement of tool features
- Monitor client engagement and health
- Interact regularly with clients via phone and email
- Communicate new features to clients
- Follow up on bugs and issues with Customer Success Team
- Support renewal process with Customer Success and Sales Teams
- Identify upsell and cross-sell opportunities
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Native
- English – Native
- other – Basic
Benefits
Diverse Work
- Challenging and creative environment
Purpose-Driven Work
- Freedom and responsibility
Mental Health Support
- Growth and well-being
Learning & Development
- Access to learning platforms
Informal Culture
- International team
- Fantastic work environment
Team Events
- Team building activities
Social Impact
- Charity donation programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Shiji Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SHShiji Group
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Onboarding and training hospitality clients on Reviewpro Reputation tool. Native/professional German and English fluency required. Access to learning platforms, international team.
Requirements
- Native/Professional German and English
- Other languages are a plus
- Experience in Customer Success/Hospitality
- Results-driven and self-starter
- Positive and hands-on attitude
- Empathetic and people oriented
- Great relationship-builder
- Strong aptitude for technology
Tasks
- Support Customer Success team
- Establish trusted advisor relationship with accounts
- Monitor and finalize client onboarding
- Train clients on Reviewpro Reputation tool
- Train clients on hospitality best practices
- Increase adoption and engagement of tool features
- Monitor client engagement and health
- Interact regularly with clients via phone and email
- Communicate new features to clients
- Follow up on bugs and issues with Customer Success Team
- Support renewal process with Customer Success and Sales Teams
- Identify upsell and cross-sell opportunities
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Native
- English – Native
- other – Basic
Benefits
Diverse Work
- Challenging and creative environment
Purpose-Driven Work
- Freedom and responsibility
Mental Health Support
- Growth and well-being
Learning & Development
- Access to learning platforms
Informal Culture
- International team
- Fantastic work environment
Team Events
- Team building activities
Social Impact
- Charity donation programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Shiji Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Shiji Group
Industry
Hospitality
Description
Shiji is a global technology company providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers.
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