KnowBe4
Account Executive (Mid-Market)(m/w/x)
Full-timeOn-siteExperienced
Berlin
New Job?Nejo!
The AI Job Search Engine
KN
KnowBe4Customer Success Manager (Mid Market)(m/w/x)
Berlin
Full-timeOn-siteExperienced
AI/ML
Description
You will drive customer loyalty by managing the full lifecycle from onboarding to renewal, ensuring mid-market clients maximize the value of the company's products through a consultative approach.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Associate’s degree, equivalent work experience, or education
- •Familiarity with IT Security concepts and procedures
- •Experience with Salesforce or other CRM
- •Experience with Microsoft Excel and Word
- •Experience with Gmail and Google Docs
- •Experience with web Browsers
- •IT experience or exposure
- •Prior experience as Customer Success Manager
- •Excellent verbal and written communications
- •Fluency in German
- •Superior Customer Service skills
- •Excellent time management and organization skills
- •Ability to build rapport via various channels
- •Strong collaborative and teamwork skills
- •Strong negotiation skills
- •Ability to work with minimal supervision
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Build relationships with management and executive stakeholders
- •Develop consultative strategies to achieve customer objectives
- •Utilize specialized assessments to drive results
- •Manage customer onboarding and account configuration
- •Provide product and best practice training
- •Execute phishing and training campaigns
- •Coordinate technical support for complex inquiries
- •Monitor customer usage and health metrics
- •Drive ongoing product adoption and value
- •Perform periodic business and strategic engagement reviews
- •Lead cross-functional initiatives to improve customer loyalty
- •Assist renewal specialists with the renewal process
- •Identify opportunities for product add-ons and upgrades
- •Collaborate with account managers on cross-sell scenarios
- •Meet performance metrics and booking targets
- •Maintain accurate account records in the CRM
Tools & Technologies
SalesforceCRMMicrosoft ExcelMicrosoft WordGmailGoogle DocsChromeInternet Explorer
Languages
German – Business Fluent
Benefits
Bonuses & Incentives
- •Company-wide monthly sales bonuses
- •Employee referral bonuses
- •Certification completion bonuses
Generous Parental Leave
- •Adoption assistance
Additional Allowances
- •Tuition reimbursement
Learning & Development
- •Certification reimbursement
Startup Environment
- •Modern, high-tech, fun environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KnowBe4 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- KnowBe4
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KN
KnowBe4Customer Success Manager (Mid Market)(m/w/x)
Berlin
Full-timeOn-siteExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You will drive customer loyalty by managing the full lifecycle from onboarding to renewal, ensuring mid-market clients maximize the value of the company's products through a consultative approach.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Associate’s degree, equivalent work experience, or education
- •Familiarity with IT Security concepts and procedures
- •Experience with Salesforce or other CRM
- •Experience with Microsoft Excel and Word
- •Experience with Gmail and Google Docs
- •Experience with web Browsers
- •IT experience or exposure
- •Prior experience as Customer Success Manager
- •Excellent verbal and written communications
- •Fluency in German
- •Superior Customer Service skills
- •Excellent time management and organization skills
- •Ability to build rapport via various channels
- •Strong collaborative and teamwork skills
- •Strong negotiation skills
- •Ability to work with minimal supervision
Education
Vocational certification
Work Experience
approx. 1 - 4 years
Tasks
- •Build relationships with management and executive stakeholders
- •Develop consultative strategies to achieve customer objectives
- •Utilize specialized assessments to drive results
- •Manage customer onboarding and account configuration
- •Provide product and best practice training
- •Execute phishing and training campaigns
- •Coordinate technical support for complex inquiries
- •Monitor customer usage and health metrics
- •Drive ongoing product adoption and value
- •Perform periodic business and strategic engagement reviews
- •Lead cross-functional initiatives to improve customer loyalty
- •Assist renewal specialists with the renewal process
- •Identify opportunities for product add-ons and upgrades
- •Collaborate with account managers on cross-sell scenarios
- •Meet performance metrics and booking targets
- •Maintain accurate account records in the CRM
Tools & Technologies
SalesforceCRMMicrosoft ExcelMicrosoft WordGmailGoogle DocsChromeInternet Explorer
Languages
German – Business Fluent
Benefits
Bonuses & Incentives
- •Company-wide monthly sales bonuses
- •Employee referral bonuses
- •Certification completion bonuses
Generous Parental Leave
- •Adoption assistance
Additional Allowances
- •Tuition reimbursement
Learning & Development
- •Certification reimbursement
Startup Environment
- •Modern, high-tech, fun environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of KnowBe4 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
KnowBe4
Industry
IT
Description
The company empowers organizations worldwide to strengthen their security culture through an AI-driven Human Risk Management platform.
Not a perfect match?
- KnowBe4
Account Executive (Mid-Market)(m/w/x)
Full-timeOn-siteExperiencedBerlin - KnowBe4
Channel Account Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin - Essentry GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteManagementBerlin - Doinstruct
Senior Customer Success Manager(m/w/x)
Full-timeOn-siteSeniorBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Full-timeOn-siteExperiencedBerlin