PitchYou
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Leverkusen
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DEDelinea
Customer Success Manager - German Speaking(m/w/x)
Köln
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Daily account management for Delinea's cloud-native Identity Security Platform. 4+ years CSM experience, cybersecurity knowledge required. Meaningful bonus program, pension matching.
Requirements
- BA/BS degree or equivalent experience
- 4+ years experience as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
- Knowledge of privilege access management and cybersecurity best practices
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at director level
- Ability to understand high-level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions
- Competency with Salesforce and Customer Success Management platforms
- Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
- Excellent verbal and written communication skills
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
- Completion of comprehensive criminal background check, verification of education, and verification of employment
Tasks
- Manage assigned customer accounts daily
- Collaborate with sales, services, and support teams
- Champion customer-centric solutions and outcomes
- Advocate for assigned customers and their needs
- Develop methods to communicate best practices
- Identify and address at-risk accounts
- Proactively reach out to anticipate customer needs
- Strengthen customer engagement before issues arise
- Coordinate resources for successful project execution
- Ensure smooth onboarding of new customers
- Monitor and report on customer health
- Proactively manage and grow customer relationships
- Identify and engage key stakeholders
- Support customer renewals during the Customer Journey
- Drive expansions with sales teams
- Review and escalate client requests as needed
- Schedule and conduct regular customer reviews
- Prepare customers for advocacy
- Communicate updates and announcements to customers
- Organize and promote customer events
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- Customer Success Management platforms
- CyberArk
- BeyondTrust
- Thycotic
Benefits
Bonuses & Incentives
- Meaningful bonus program
Healthcare & Fitness
- Healthcare insurance
Retirement Plans
- Pension/retirement matching
Other Benefits
- Comprehensive life insurance
Mental Health Support
- Employee assistance program
More Vacation Days
- Time off plans
- Paid company holidays
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delinea and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelinea
Customer Success Manager - German Speaking(m/w/x)
Köln
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Daily account management for Delinea's cloud-native Identity Security Platform. 4+ years CSM experience, cybersecurity knowledge required. Meaningful bonus program, pension matching.
Requirements
- BA/BS degree or equivalent experience
- 4+ years experience as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
- Knowledge of privilege access management and cybersecurity best practices
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at director level
- Ability to understand high-level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions
- Competency with Salesforce and Customer Success Management platforms
- Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
- Excellent verbal and written communication skills
- Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
- Completion of comprehensive criminal background check, verification of education, and verification of employment
Tasks
- Manage assigned customer accounts daily
- Collaborate with sales, services, and support teams
- Champion customer-centric solutions and outcomes
- Advocate for assigned customers and their needs
- Develop methods to communicate best practices
- Identify and address at-risk accounts
- Proactively reach out to anticipate customer needs
- Strengthen customer engagement before issues arise
- Coordinate resources for successful project execution
- Ensure smooth onboarding of new customers
- Monitor and report on customer health
- Proactively manage and grow customer relationships
- Identify and engage key stakeholders
- Support customer renewals during the Customer Journey
- Drive expansions with sales teams
- Review and escalate client requests as needed
- Schedule and conduct regular customer reviews
- Prepare customers for advocacy
- Communicate updates and announcements to customers
- Organize and promote customer events
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce
- Customer Success Management platforms
- CyberArk
- BeyondTrust
- Thycotic
Benefits
Bonuses & Incentives
- Meaningful bonus program
Healthcare & Fitness
- Healthcare insurance
Retirement Plans
- Pension/retirement matching
Other Benefits
- Comprehensive life insurance
Mental Health Support
- Employee assistance program
More Vacation Days
- Time off plans
- Paid company holidays
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delinea and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Delinea
Industry
IT
Description
Delinea secures human and machine identities through intelligent, centralized authorization, empowering organizations to govern interactions across the enterprise.
Not a perfect match?
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