HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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MOMongoDB
Customer Success Manager - German Speaking(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Advising German-speaking customers on MongoDB database best practices and technology strategy, leading internal account teams. 7+ years in Customer Success or similar customer-centric roles required. Focus on strategic customer technology guidance with AI-era database solutions.
Requirements
- 7+ years experience in Customer Success, Account Management, Client Services, or similar customer-centric role
- Passion for customer advocacy
- Customer-centric approach
- Aptitude for technology
- Curiosity to learn technical concepts
- High level of autonomy
- Ownership of customer portfolio
- Decision-making for customer outcomes
- Conflict de-escalation skills
- Advocacy to internal teams
- Entrepreneurial mindset
- Ability to deviate from procedures
- Process and practice building skills
- Team player
- Passion for collaboration
- Alignment with internal teams (Sales, Professional Services, Tech Services)
- Prior exposure to database technology (advantageous)
- Prior exposure to cloud technology (advantageous)
- Prior exposure to infrastructure technology (advantageous)
- Fluent German language skills
Tasks
- Act as a main point of contact for end users.
- Lead the account team (Sales, Professional Services).
- Advise customers on MongoDB best practices.
- Guide customer technology strategy.
- Run customer enablement sessions.
- Advise on optimizing technical environments and spend.
- Recommend product features for value and growth.
- Collect customer feedback and identify roadblocks.
- Inform internal teams (Product, Professional Services, Leadership).
- Link customers with product engineering.
- Develop innovative solutions with engineering.
- Contribute to the product roadmap.
- Provide customer insights to the Product team.
- De-escalate critical customer issues.
- Resolve customer complaints.
- Navigate customer outages.
- Devise custom MongoDB solutions.
- Build and execute account plans.
- Mitigate account risk and drive growth.
- Lead in-person executive business reviews.
- Interface with C-suite and technical leaders.
- Align to business objectives.
- Agree on mutual success plans.
- Work on strategic internal projects.
- Help build the Customer Success program.
- Create and teach best practices, processes, and enablement.
- Document customer interactions in internal systems.
- Provide leadership feedback on customer health signals.
- Identify key signals within MongoDB Atlas.
- Share customer health signals with internal teams.
- Manage relationships with Sales Leadership and AEs.
- Report business performance to Sales Leadership.
- Train Sales on best practices.
- Roll out program updates to Sales.
- Forecast customer churn and growth.
- Interview new team members.
- Onboard new team members.
- Ramp new team members.
- Act as a peer leader.
- Run enablement sessions for peers.
- Conduct product certifications for peers.
- Contribute actively in team meetings.
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- MongoDB
- Database technology
- Cloud technology
- Infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMongoDB
Customer Success Manager - German Speaking(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Advising German-speaking customers on MongoDB database best practices and technology strategy, leading internal account teams. 7+ years in Customer Success or similar customer-centric roles required. Focus on strategic customer technology guidance with AI-era database solutions.
Requirements
- 7+ years experience in Customer Success, Account Management, Client Services, or similar customer-centric role
- Passion for customer advocacy
- Customer-centric approach
- Aptitude for technology
- Curiosity to learn technical concepts
- High level of autonomy
- Ownership of customer portfolio
- Decision-making for customer outcomes
- Conflict de-escalation skills
- Advocacy to internal teams
- Entrepreneurial mindset
- Ability to deviate from procedures
- Process and practice building skills
- Team player
- Passion for collaboration
- Alignment with internal teams (Sales, Professional Services, Tech Services)
- Prior exposure to database technology (advantageous)
- Prior exposure to cloud technology (advantageous)
- Prior exposure to infrastructure technology (advantageous)
- Fluent German language skills
Tasks
- Act as a main point of contact for end users.
- Lead the account team (Sales, Professional Services).
- Advise customers on MongoDB best practices.
- Guide customer technology strategy.
- Run customer enablement sessions.
- Advise on optimizing technical environments and spend.
- Recommend product features for value and growth.
- Collect customer feedback and identify roadblocks.
- Inform internal teams (Product, Professional Services, Leadership).
- Link customers with product engineering.
- Develop innovative solutions with engineering.
- Contribute to the product roadmap.
- Provide customer insights to the Product team.
- De-escalate critical customer issues.
- Resolve customer complaints.
- Navigate customer outages.
- Devise custom MongoDB solutions.
- Build and execute account plans.
- Mitigate account risk and drive growth.
- Lead in-person executive business reviews.
- Interface with C-suite and technical leaders.
- Align to business objectives.
- Agree on mutual success plans.
- Work on strategic internal projects.
- Help build the Customer Success program.
- Create and teach best practices, processes, and enablement.
- Document customer interactions in internal systems.
- Provide leadership feedback on customer health signals.
- Identify key signals within MongoDB Atlas.
- Share customer health signals with internal teams.
- Manage relationships with Sales Leadership and AEs.
- Report business performance to Sales Leadership.
- Train Sales on best practices.
- Roll out program updates to Sales.
- Forecast customer churn and growth.
- Interview new team members.
- Onboard new team members.
- Ramp new team members.
- Act as a peer leader.
- Run enablement sessions for peers.
- Conduct product certifications for peers.
- Contribute actively in team meetings.
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- MongoDB
- Database technology
- Cloud technology
- Infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
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