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Customer Success Manager(m/w/x)

Düsseldorf
Full-timeWith Home OfficeExperienced
Green Job
AI/ML

Description

As a Customer Success Manager, you will collaborate with enterprise fashion brands in the DACH region, ensuring successful implementation of the platform while driving sustainability goals and addressing unique needs.

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Requirements

  • Expertise in the Fashion and Textiles Industry
  • Multiple years of experience in customer-facing B2B position in Fashion
  • Strong communication skills
  • Tech-savviness
  • Excellent project management skills
  • Understanding of SLA-driven approach
  • Fluent in German for client communication
  • Experience in SaaS related to fashion & textile supply chain, CSR/ESG or Clean-Tech
  • Dedication to sustainability

Work Experience

approx. 1 - 4 years

Tasks

  • Manage customer relationships to ensure project success
  • Define a quarterly framework and success roadmap with KPI-driven goals
  • Plan and execute the activation of customers' supply chain networks
  • Serve as the first point of contact for customer issues and needs
  • Understand brand and supplier needs to provide insights to the product team
  • Identify up-selling opportunities within existing customer networks

Languages

GermanBusiness Fluent

EnglishNative

Benefits

More Vacation Days

  • Generous holiday allowance

Other Benefits

  • Paid business travel

Purpose-Driven Work

  • High level of personal responsibility

Flexible Working

  • Flexible, hybrid & remote working options
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