Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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DEdeskbird
Customer Success Manager - DACH(m/w/x)
Berlin, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Empowering deskbird customers to become product champions and identifying upsell opportunities. 3+ years B2B SaaS CS experience required. Unlimited annual leave, annual company summit.
Requirements
- 3+ years Customer Success in B2B SaaS
- Building trusted client relationships
- Delivering measurable business impact
- Strong commercial mindset
- Identifying upsell/cross-sell opportunities
- Managing large customer portfolio
- Prioritising in fast-paced environment
- Customer-centric approach
- Empathy and proactivity
- Excellent service delivery
- Analytical and solution-oriented
- Navigating challenges and driving outcomes
- Excellent communication skills
- Stakeholder management skills
- Collaborating effectively across teams
- Native-level German
- Fluent English
Tasks
- Take full ownership of key accounts
- Empower customers to become product champions
- Proactively work on expansion opportunities
- Develop strong relationships with customers and internal teams
- Identify and close growth and upsell opportunities
- Manage the commercial lifecycle of accounts
- Handle renewals and negotiate contracts
- Hit net-retention and expansion targets
- Map out customer organizations to identify key decision-makers
- Move from single-threaded to multi-threaded relationships
- Monitor account health metrics
- Implement strategies to prevent churn
- Ensure customers fully leverage deskbird’s solutions
- Lead and manage customer projects
- Plan and execute customer projects
- Provide ongoing support for customer projects
- Organize and facilitate customer meetings
- Conduct project kickoffs and training sessions
- Serve as the key communication point between internal departments and customers
- Contribute to product improvement
- Customize and optimize customer systems
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
More Vacation Days
- Unlimited annual leave
Team Events
- Annual company summit
Informal Culture
- Team collaboration opportunities
Other Benefits
- Home office support
Learning & Development
- Learning and development budget
Additional Allowances
- Co-working allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEdeskbird
Customer Success Manager - DACH(m/w/x)
Berlin, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Empowering deskbird customers to become product champions and identifying upsell opportunities. 3+ years B2B SaaS CS experience required. Unlimited annual leave, annual company summit.
Requirements
- 3+ years Customer Success in B2B SaaS
- Building trusted client relationships
- Delivering measurable business impact
- Strong commercial mindset
- Identifying upsell/cross-sell opportunities
- Managing large customer portfolio
- Prioritising in fast-paced environment
- Customer-centric approach
- Empathy and proactivity
- Excellent service delivery
- Analytical and solution-oriented
- Navigating challenges and driving outcomes
- Excellent communication skills
- Stakeholder management skills
- Collaborating effectively across teams
- Native-level German
- Fluent English
Tasks
- Take full ownership of key accounts
- Empower customers to become product champions
- Proactively work on expansion opportunities
- Develop strong relationships with customers and internal teams
- Identify and close growth and upsell opportunities
- Manage the commercial lifecycle of accounts
- Handle renewals and negotiate contracts
- Hit net-retention and expansion targets
- Map out customer organizations to identify key decision-makers
- Move from single-threaded to multi-threaded relationships
- Monitor account health metrics
- Implement strategies to prevent churn
- Ensure customers fully leverage deskbird’s solutions
- Lead and manage customer projects
- Plan and execute customer projects
- Provide ongoing support for customer projects
- Organize and facilitate customer meetings
- Conduct project kickoffs and training sessions
- Serve as the key communication point between internal departments and customers
- Contribute to product improvement
- Customize and optimize customer systems
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Benefits
More Vacation Days
- Unlimited annual leave
Team Events
- Annual company summit
Informal Culture
- Team collaboration opportunities
Other Benefits
- Home office support
Learning & Development
- Learning and development budget
Additional Allowances
- Co-working allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of deskbird and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
deskbird
Industry
IT
Description
The company empowers organizations to manage hybrid work through people-centric software that optimizes office operations.
Not a perfect match?
- Moss
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