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Aircall
3mo ago

Associate Customer Success Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

As an Associate Customer Success Manager for the DACH market, you will engage with customers to understand their needs, drive growth through strategic upselling, and ensure satisfaction while managing renewals and gathering valuable feedback.

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Requirements

  • •Fluency in German
  • •Bilingual in English
  • •Previous experience in sales or CSM position
  • •Comfortable managing multiple tasks in a fast-paced environment
  • •Experience in SaaS industry
  • •Passion for providing excellent customer experience

Work Experience

approx. 1 - 4 years

Tasks

  • •Grow and nurture a portfolio of DACH market customers
  • •Understand customer goals and needs
  • •Identify opportunities for cross-selling and upselling
  • •Maximize portfolio expansion while minimizing churn risks
  • •Manage renewal activities for timely and profitable contract renewals
  • •Gather customer product feedback to influence the product roadmap
  • •Develop and automate processes, practices, and tools
  • •Define customer strategies focused on client satisfaction and Aircall growth

Languages

German – Native

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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