HRS Group
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Köln
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VUVusionGroup SA
Customer Success Manager(m/w/x)
Köln
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Transforming physical stores into digital assets with IoT Cloud technology. High-level customer engagement experience in large retail organizations required. On-site work with rotating client visits.
Requirements
- Up to 5 years experience in Customer Success Manager or Service Delivery Manager role
- High-level customer engagement experience
- Experience in large retail organizations
- Understanding customer needs and building trust-based relationships
- Excellent attention to detail
- Proactive approach and initiative in service improvement
- Ability to think quickly and resolve challenges
- Openness to change and adaptability
- High level of energy and enthusiasm
- Native German and English C1 proficiency
Tasks
- Develop trust-based relationships with key stakeholders
- Position Vusion as a strategic partner
- Lead account plan execution with Sales and KAMs
- Monitor service commitments for support, maintenance, and asset management
- Coordinate cross-functional teams for high-quality service delivery
- Lead client touchpoints and executive reviews
- Define and evolve SLA frameworks with stakeholders
- Manage service contract budgets
- Identify and manage service delivery impacts
- Shape success plans and strategic roadmaps
- Propose and present service improvements and cost models
- Collaborate with Sales on upsells and renewals
- Map and engage customer organization stakeholders
- Evangelize Vusion’s product capabilities
- Capture and share customer success stories
- Drive structured onboarding experiences
- Institutionalize health monitoring practices
- Lead offboarding processes with feedback programs
- Mentor retention strategies
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of VusionGroup SA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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VUVusionGroup SA
Customer Success Manager(m/w/x)
Köln
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Transforming physical stores into digital assets with IoT Cloud technology. High-level customer engagement experience in large retail organizations required. On-site work with rotating client visits.
Requirements
- Up to 5 years experience in Customer Success Manager or Service Delivery Manager role
- High-level customer engagement experience
- Experience in large retail organizations
- Understanding customer needs and building trust-based relationships
- Excellent attention to detail
- Proactive approach and initiative in service improvement
- Ability to think quickly and resolve challenges
- Openness to change and adaptability
- High level of energy and enthusiasm
- Native German and English C1 proficiency
Tasks
- Develop trust-based relationships with key stakeholders
- Position Vusion as a strategic partner
- Lead account plan execution with Sales and KAMs
- Monitor service commitments for support, maintenance, and asset management
- Coordinate cross-functional teams for high-quality service delivery
- Lead client touchpoints and executive reviews
- Define and evolve SLA frameworks with stakeholders
- Manage service contract budgets
- Identify and manage service delivery impacts
- Shape success plans and strategic roadmaps
- Propose and present service improvements and cost models
- Collaborate with Sales on upsells and renewals
- Map and engage customer organization stakeholders
- Evangelize Vusion’s product capabilities
- Capture and share customer success stories
- Drive structured onboarding experiences
- Institutionalize health monitoring practices
- Lead offboarding processes with feedback programs
- Mentor retention strategies
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of VusionGroup SA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
VusionGroup SA
Industry
IT
Description
The company is a fast-growing retail tech firm specializing in IoT and data technologies for commerce.
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