HRS Group
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Köln
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Driving account health and expansion for enterprise B2B clients in business travel tech. Several years of enterprise B2B CSM experience required. Annual and multi-year bonuses, global network access.
Requirements
- Several years of Customer Success or Account Management experience for enterprise B2B clients, ideally in travel or meetings-related industries
- Proven track record of owning commercial success – driving retention, expansion, and executive stakeholder engagement
- Excellent communication, stakeholder management, and presentation skills
- Experience coordinating cross-functional teams and managing complex, multi-country accounts
- Familiarity with sales and qualification methodologies (e.g., MEDDPICC) is a strong plus
- Business-fluent in German and in English. Other languages are a plus
Tasks
- Build strong executive relationships
- Monitor account health and performance
- Identify and mitigate risks
- Conduct Business Reviews and executive briefings
- Identify expansion opportunities using MEDDPICC
- Manage end-to-end sales journey for upsell and cross-sell
- Develop ROI cases and customer benefit analyses
- Deliver compelling pitches and presentations
- Lead internal HRS experts for deal success
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MEDDPICC
Benefits
Modern Equipment
- Work equipment
Other Benefits
- Mobility
- Global network access
- Full ownership
- Ongoing improvement
Bonuses & Incentives
- Annual bonus
- Multi-year bonus
Startup Environment
- Entrepreneurial environment
Learning & Development
- Continuous learning
Informal Culture
- Culture of retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Driving account health and expansion for enterprise B2B clients in business travel tech. Several years of enterprise B2B CSM experience required. Annual and multi-year bonuses, global network access.
Requirements
- Several years of Customer Success or Account Management experience for enterprise B2B clients, ideally in travel or meetings-related industries
- Proven track record of owning commercial success – driving retention, expansion, and executive stakeholder engagement
- Excellent communication, stakeholder management, and presentation skills
- Experience coordinating cross-functional teams and managing complex, multi-country accounts
- Familiarity with sales and qualification methodologies (e.g., MEDDPICC) is a strong plus
- Business-fluent in German and in English. Other languages are a plus
Tasks
- Build strong executive relationships
- Monitor account health and performance
- Identify and mitigate risks
- Conduct Business Reviews and executive briefings
- Identify expansion opportunities using MEDDPICC
- Manage end-to-end sales journey for upsell and cross-sell
- Develop ROI cases and customer benefit analyses
- Deliver compelling pitches and presentations
- Lead internal HRS experts for deal success
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MEDDPICC
Benefits
Modern Equipment
- Work equipment
Other Benefits
- Mobility
- Global network access
- Full ownership
- Ongoing improvement
Bonuses & Incentives
- Annual bonus
- Multi-year bonus
Startup Environment
- Entrepreneurial environment
Learning & Development
- Continuous learning
Informal Culture
- Culture of retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS
Industry
Tourism
Description
HRS is a pioneer in business travel, aiming to elevate every stay through innovative technology. Their digital platform transforms how companies and travelers Stay, Work, and Pay.
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