Customer Success Manager(m/w/x)

Description

You will act as a strategic partner for high-growth accounts, driving product adoption and deepening stakeholder relationships to ensure customers achieve their long-term goals.

Requirements

• •Experience managing senior-level client relationships
• •3+ years of customer success experience
• •2+ years of sales or account management experience
• •Experience with APIs and customer integrations
• •Fluency in German and English
• •Knowledge of Spanish or French (beneficial)
• •Experience in Software/SaaS industry (preferred)
• •Exceptional organizational, presentation, and communication skills
• •Drive to learn and curious mindset
• •Strategic thinking and tactical execution skills
• •Team player and cultural contributor

Tasks

• •Manage approximately 25 high-priority growth accounts
• •Build deep relationships with senior stakeholders
• •Conduct technical and commercial team conversations
• •Lead goal-oriented client onboarding processes
• •Drive product adoption through strategic positioning
• •Identify up-sell and cross-sell opportunities
• •Collaborate with Account Executives on pipelines
• •Educate customers on API and feature usage
• •Advocate for customer needs across internal teams
• •Troubleshoot and resolve product inquiries efficiently
• •Achieve quarterly adoption and retention targets
• •Partner with leadership to enhance offerings
• •Conduct strategic business reviews with data
• •Track customer details and future actions

Tools & Technologies

Benefits