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CH
Choco
2mo ago

Customer Success Manager(m/w/x)

Berlin, München
Full-timeOn-siteExperienced
AI/ML

Description

As a Customer Success Manager, you will play a vital role in fostering strong vendor relationships, ensuring seamless onboarding, and driving growth through enhanced product usage. Your day-to-day responsibilities will involve collaborating with partners and internal teams to unlock new value and improve operational processes.

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Requirements

  • 2-4 years in project management or account-facing role
  • Strong work ethic and motivation to grow
  • Can-do attitude and willingness to take initiative
  • Excellent relationship-building and communication skills
  • Ability to understand problems and implement solutions
  • High attention to detail and high standards
  • Strong team player with collaborative mindset
  • Commercial mindset and ability to spot opportunities
  • Fluency in German and English (C1/C2)

Work Experience

2 - 4 years

Tasks

  • Manage premium vendor partnerships
  • Support account executives in late-stage negotiations
  • Lead onboarding and training for vendors
  • Ensure successful adoption during on-site launches
  • Identify upsell opportunities within your portfolio
  • Manage contract renewals for existing accounts
  • Drive account growth by enhancing product usage
  • Act as a liaison between partners and internal teams
  • Share customer insights to improve processes and products

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Choco and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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