360Learning
Customer Success Manager(m/w/x)
Full-timeRemoteExperienced
Berlin
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TATaskrabbit
Customer Success Manager(m/w/x)
Berlin
from 43,000 - 56,000 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Optimizing marketplace supply and revenue through data analysis and targeted Tasker acquisition. 4+ years marketplace operations or customer success experience required. Employer-paid health insurance, 401k match with immediate vesting.
Requirements
- CV/resume in English
- Based in Berlin or commutable distance
- 4+ years marketplace operations, customer success, community management, or comparable
- Bachelor’s degree or equivalent practical experience
- Full professional fluency in English and German
- Proficient use of data for insights and decisions
- Effective and confident communicator and negotiator virtually, phone, in person
- Skilled facilitator engaging audiences from 1 to 100
- Self-starter, opportunistic, comfortable with problem-solving on the fly
- Comfortable in fast-paced environment, knows when to ask for help
- Low-ego collaborator thriving in fast-moving, globally distributed teams
- Managed strong relationships with cross-functional teams to drive results
- Enthusiastic people person, joy from helping people succeed
- Well organized with excellent time management and prioritization skills
- Phenomenal attention to detail
- Passion and playfulness in work and with others
- Proficient with BI, Google Workspace, and customer success tools
- Experience managing community programs across multiple metros or countries
- SQL and Sigma proficiency
- Marketplace or gig-economy background
- Romanian language proficiency is a plus
Tasks
- Drive invoices and revenue by analyzing supply data
- Improve supply health, booking conversion, and Tasker quality
- Advise and take direct action to acquire quality Taskers
- Monitor market performance and respond to data trends
- Tailor programs and supply tactics to local dynamics
- Coach Taskers in 1:1 and group settings
- Grow Tasker participation in scaled lifecycle programs
- Determine effective communication channels for Taskers
- Master the Tasker lifecycle and identify gaps
- Recommend cross-functional improvements
- Drive better outcomes for the platform experience
- Communicate performance insights and business impact
- Design and lead experiments to improve supply alignment
- Be a product expert and explain features to Taskers
- Validate and submit bug reports
- Lead community engagement efforts
- Host office hours, profile workshops, and Tasker socials
- Work crossfunctionally with various teams
- Advocate for solutions that support Taskers
- Share learnings, pitfalls, and wins with the global team
- Travel up to 10% for metro-specific and team events
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
- Romanian – Basic
Tools & Technologies
- BI
- Google Workspace
- customer success tools
- SQL
- Sigma
Benefits
Healthcare & Fitness
- Employer-paid health insurance
Retirement Plans
- 401k match with immediate vesting
More Vacation Days
- Generous and flexible time off
- 2 company-wide closure weeks
Additional Allowances
- Product stipends
- Wellness stipends
- Productivity stipends
- Education stipends
Corporate Discounts
- IKEA discounts
Family Support
- Reproductive health support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Taskrabbit and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TATaskrabbit
Customer Success Manager(m/w/x)
Berlin
from 43,000 - 56,000 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Optimizing marketplace supply and revenue through data analysis and targeted Tasker acquisition. 4+ years marketplace operations or customer success experience required. Employer-paid health insurance, 401k match with immediate vesting.
Requirements
- CV/resume in English
- Based in Berlin or commutable distance
- 4+ years marketplace operations, customer success, community management, or comparable
- Bachelor’s degree or equivalent practical experience
- Full professional fluency in English and German
- Proficient use of data for insights and decisions
- Effective and confident communicator and negotiator virtually, phone, in person
- Skilled facilitator engaging audiences from 1 to 100
- Self-starter, opportunistic, comfortable with problem-solving on the fly
- Comfortable in fast-paced environment, knows when to ask for help
- Low-ego collaborator thriving in fast-moving, globally distributed teams
- Managed strong relationships with cross-functional teams to drive results
- Enthusiastic people person, joy from helping people succeed
- Well organized with excellent time management and prioritization skills
- Phenomenal attention to detail
- Passion and playfulness in work and with others
- Proficient with BI, Google Workspace, and customer success tools
- Experience managing community programs across multiple metros or countries
- SQL and Sigma proficiency
- Marketplace or gig-economy background
- Romanian language proficiency is a plus
Tasks
- Drive invoices and revenue by analyzing supply data
- Improve supply health, booking conversion, and Tasker quality
- Advise and take direct action to acquire quality Taskers
- Monitor market performance and respond to data trends
- Tailor programs and supply tactics to local dynamics
- Coach Taskers in 1:1 and group settings
- Grow Tasker participation in scaled lifecycle programs
- Determine effective communication channels for Taskers
- Master the Tasker lifecycle and identify gaps
- Recommend cross-functional improvements
- Drive better outcomes for the platform experience
- Communicate performance insights and business impact
- Design and lead experiments to improve supply alignment
- Be a product expert and explain features to Taskers
- Validate and submit bug reports
- Lead community engagement efforts
- Host office hours, profile workshops, and Tasker socials
- Work crossfunctionally with various teams
- Advocate for solutions that support Taskers
- Share learnings, pitfalls, and wins with the global team
- Travel up to 10% for metro-specific and team events
Work Experience
- 4 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
- Romanian – Basic
Tools & Technologies
- BI
- Google Workspace
- customer success tools
- SQL
- Sigma
Benefits
Healthcare & Fitness
- Employer-paid health insurance
Retirement Plans
- 401k match with immediate vesting
More Vacation Days
- Generous and flexible time off
- 2 company-wide closure weeks
Additional Allowances
- Product stipends
- Wellness stipends
- Productivity stipends
- Education stipends
Corporate Discounts
- IKEA discounts
Family Support
- Reproductive health support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Taskrabbit and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Taskrabbit
Industry
Other
Description
Taskrabbit is a marketplace platform connecting people with Taskers for home to-do's like furniture assembly and handyman work. The company aims to transform lives by creating opportunities for people to earn income on their own terms.
Not a perfect match?
- 360Learning
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