Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
Your personal AI career agent
EYEye Security
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Onboarding and retaining cybersecurity clients, identifying upsell opportunities. 5+ years customer-facing experience required. Remote-friendly culture, generous time-off policy.
Requirements
- At least 5 years Customer Success, Account Management, or similar customer-facing role experience
- Strong track record driving satisfaction, retention, and growth
- Clear and confident German communication
- Clear and confident English communication
- Comfortable presenting to senior stakeholders
- Comfortable leading customer conversations
- Highly analytical, turning data into actionable insights
- Experienced with CRM systems
- Customer-obsessed mindset
- Understanding customer challenges
- Helping customers unlock long-term value
- Tech-savvy
- Experience in SaaS, cybersecurity, or similar environment (plus)
Tasks
- Own and manage a diverse customer portfolio
- Design and execute customer success strategies
- Guide customers through onboarding and adoption
- Increase customer adoption and satisfaction
- Identify upsell and cross-sell opportunities
- Understand and uncover customer needs
- Advocate for customers internally
- Influence product and service improvements
- Collaborate with Product, Engineering, and Sales
- Deliver seamless and impactful customer experiences
- Track and analyze customer health metrics
- Transform insights into actionable strategies
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- HubSpot
- Salesforce
- SaaS
- cybersecurity
Benefits
Flexible Working
- Remote-friendly culture
Team Events
- Company-wide get-togethers
- Thursday socials
Free or Subsidized Food
- Weekly lunches (NL)
More Vacation Days
- Generous time-off policy
Mental Health Support
- Wellbeing days
Purpose-Driven Work
- Volunteering days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eye Security and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - TradeLink
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin - Wire
Senior Customer Success Manager - Public Sector(m/w/x)
Full-timeWith HomeofficeSeniorBerlin
EYEye Security
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Onboarding and retaining cybersecurity clients, identifying upsell opportunities. 5+ years customer-facing experience required. Remote-friendly culture, generous time-off policy.
Requirements
- At least 5 years Customer Success, Account Management, or similar customer-facing role experience
- Strong track record driving satisfaction, retention, and growth
- Clear and confident German communication
- Clear and confident English communication
- Comfortable presenting to senior stakeholders
- Comfortable leading customer conversations
- Highly analytical, turning data into actionable insights
- Experienced with CRM systems
- Customer-obsessed mindset
- Understanding customer challenges
- Helping customers unlock long-term value
- Tech-savvy
- Experience in SaaS, cybersecurity, or similar environment (plus)
Tasks
- Own and manage a diverse customer portfolio
- Design and execute customer success strategies
- Guide customers through onboarding and adoption
- Increase customer adoption and satisfaction
- Identify upsell and cross-sell opportunities
- Understand and uncover customer needs
- Advocate for customers internally
- Influence product and service improvements
- Collaborate with Product, Engineering, and Sales
- Deliver seamless and impactful customer experiences
- Track and analyze customer health metrics
- Transform insights into actionable strategies
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- HubSpot
- Salesforce
- SaaS
- cybersecurity
Benefits
Flexible Working
- Remote-friendly culture
Team Events
- Company-wide get-togethers
- Thursday socials
Free or Subsidized Food
- Weekly lunches (NL)
More Vacation Days
- Generous time-off policy
Mental Health Support
- Wellbeing days
Purpose-Driven Work
- Volunteering days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eye Security and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Eye Security
Industry
IT
Description
The company helps protect companies across Europe from cyber threats as part of a highly skilled and passionate team.
Not a perfect match?
- Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - TradeLink
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin - Wire
Senior Customer Success Manager - Public Sector(m/w/x)
Full-timeWith HomeofficeSeniorBerlin