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BRBriink

Customer Success Manager(m/w/x)

Berlin
Full-timeOn-siteExperienced
AI/ML

Guiding ESG and sustainability teams through AI platform setup and data reporting. Customer-facing experience and problem-solving skills required. Ownership opportunities and exposure to AI in ESG workflows.

Requirements

  • Enjoyment of working with customers
  • Problem-solving skills
  • Helping organizations adopt new technology
  • Customer-facing role experience
  • Strong communication skills
  • Relationship-building skills
  • Proactive mindset
  • Ability to work with enterprise stakeholders
  • Attention to detail
  • Curiosity about AI technologies
  • Experience with SaaS products
  • Familiarity with technical tools
  • Exposure to ESG or sustainability reporting
  • Experience with enterprise clients
  • German language skills

Tasks

  • Support customers during pilots, onboarding, and early deployments
  • Help customers set up ESG workflows, questionnaires, and document analysis processes in the Briink platform
  • Act as a trusted partner to customers
  • Help customers apply Briink to their sustainability reporting and ESG analysis processes
  • Run customer check-ins and success meetings
  • Ensure clients achieve value from the platform
  • Support product demos
  • Answer customer questions during implementation
  • Work closely with product and engineering teams
  • Relay customer feedback to improve the platform
  • Identify opportunities to expand platform usage
  • Grow accounts

Work Experience

  • 2 - 5 years

Education

  • High school diploma

Languages

  • GermanBasic

Tools & Technologies

  • APIs
  • python
  • spreadsheets

Benefits

Flexible Working

  • Flexible working arrangements

Startup Environment

  • Collaborative startup environment

Competitive Pay

  • Ownership opportunities

Other Benefits

  • Work with leading organizations
  • Exposure to AI in ESG workflows
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Briink and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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