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PLPliant

Customer Success Manager - BeNeLux and Nordics(m/w/x)

Berlin
Full-timeWith Home OfficeJunior

B2B payment solution implementation and customer relationship management for fintech platform. Strong organizational skills and client focus needed. Choice of OS, knowledge exchange.

Requirements

  • Customer focus and passion for client success
  • Strong organizational skills and attention to detail
  • Ability to thrive in collaborative, fast-paced environment
  • Goal-oriented with a track record of achieving targets
  • Adaptability to changing customer needs and industry trends
  • Proactive mindset with ability to take ownership and drive results
  • Experience in Fintech, finance, or travel industry or high interest
  • Fluent Dutch and English

Tasks

  • Serve as the primary contact for customers
  • Ensure customer onboarding and satisfaction
  • Assist in implementing customer solutions
  • Provide guidance and support during implementation
  • Build and maintain strong customer relationships
  • Identify upsell opportunities
  • Collaborate with Business Development team
  • Support company growth initiatives
  • Monitor customer metrics
  • Respond to customer dissatisfaction or challenges
  • Act as the customer advocate
  • Ensure customer feedback influences product development
  • Create and maintain accurate customer records
  • Conduct regular check-ins and review meetings

Education

  • High school diploma

Languages

  • DutchNative
  • EnglishNative
  • FrenchBasic

Benefits

Career Advancement

  • Career development opportunities
  • Potential for progression

Other Benefits

  • Strong knowledge exchange
  • Talent development
  • Interview accommodation support

Modern Equipment

  • Choice of OS (Windows/Mac)

Informal Culture

  • Flat hierarchy
  • Relaxed professional atmosphere
  • Diversity and inclusion commitment

Job Security

  • Transparent communication

Flexible Working

  • Remote work flexibility

Additional Allowances

  • Company card with monthly allowance
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Pliant and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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