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PL
plancraft
12d ago

Customer Success Manager Austria(m/w/x)

Wien
Full-timeWith Home OfficeExperienced
AI/ML

Description

As the dedicated partner for the company's Austrian clients, you will drive long-term success by guiding craft businesses through onboarding and turning feedback into product improvements.

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Requirements

  • •Erfahrung in Customer Success oder Account Management
  • •Eigenständige Führung von Kundenbeziehungen und Verantwortungsbewusstsein
  • •Klare, empathische Kommunikationsfähigkeiten
  • •Souveräner Umgang mit digitalen Tools
  • •Deutschkenntnisse (C2) und Englischkenntnisse (B2/C1)
  • •Erfahrung im B2B SaaS Umfeld
  • •Kenntnisse in HubSpot oder Intercom
  • •Interesse an Handwerk oder Bau
  • •Freude an dynamischen, unstrukturierten Umfeldern

Work Experience

approx. 1 - 4 years

Tasks

  • •Act as the primary contact throughout the customer lifecycle
  • •Guide customers through onboarding, implementation, and training
  • •Resolve customer questions and issues across all channels
  • •Build trusting relationships through proactive satisfaction check-ins
  • •Use data and usage insights to support retention
  • •Collaborate with Product and Sales teams to resolve escalations
  • •Share market insights to shape product and go-to-market decisions
  • •Identify renewal and expansion opportunities based on customer needs
  • •Develop scalable processes within the Austrian market
  • •Provide feedback to the product team from craft businesses

Tools & Technologies

HubSpotIntercomCRMSupport Tools

Languages

German – Native

English – Business Fluent

Benefits

Team Events

  • •3 major team events
  • •2 monthly casual events

Informal Culture

  • •Strong recognition culture
  • •Flat hierarchies
  • •High-trust environment
  • •Strong feedback culture
  • •International work environment

Additional Allowances

  • •Personal learning budget
  • •Monthly flex allowance

Learning & Development

  • •Targeted enablement formats

Modern Equipment

  • •AI-enabled tools and processes
  • •Individual ChatGPT+ license
  • •MacBook
  • •Premium over-ear headphones

Flexible Working

  • •Flexible office attendance

Workation & Sabbatical

  • •Working abroad stays

More Vacation Days

  • •30 vacation days
  • •December 24th off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of plancraft and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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