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Preisenergie
3mo ago

Customer Success Manager (Analytics)(m/w/x)

München
Full-timeOn-siteJunior
Data Science

Description

In this role, you will partner with customers to enhance their experience by mapping pricing processes, driving product adoption, and leveraging data to resolve issues. The focus will be on reducing churn and enabling growth through proactive account management.

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Requirements

  • •University degree in business, economics, or IT-related fields or at least 1 year of experience as a Support Representative in a tech or SaaS company
  • •Proficiency in German (C1)
  • •Excellent communication skills
  • •Resourcefulness and independence
  • •Experience working with data and writing SQL statements

Education

Bachelor's degree

Work Experience

1 year

Tasks

  • •Map customer pricing processes and objectives
  • •Anticipate risks and opportunities
  • •Develop concrete action plans
  • •Guide customers to product adoption
  • •Identify success metrics and remove friction
  • •Investigate data issues and reproduce problems
  • •Trace calculations and algorithms end-to-end
  • •Validate findings with customer datasets
  • •Deliver clear and accurate explanations
  • •Define and refine interfaces and integrations
  • •Advise on pricing configurations and workflows
  • •Monitor account health and run proactive mitigations
  • •Identify opportunities for integration-led expansion

Tools & Technologies

SQL

Languages

German – Business Fluent

Benefits

Learning & Development

  • •Unlimited training budget
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