DeepL
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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DeepLCustomer Success Manager - Agentic AI(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Description
You will drive product adoption and build loyal fans by guiding senior stakeholders through technical implementations and strategic business reviews to ensure they unlock the full potential of the company's AI solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •4+ years technical customer success experience
- •Track record in renewals and upsells
- •Experience with SaaS or AI-driven solutions
- •Understanding of technical workflows and APIs
- •Experience supporting product-integrated solutions
- •Strong presentation and communication skills
- •Exceptional organizational and multitasking skills
- •Drive to learn emerging technologies
- •Proactive attitude and ownership
- •Adaptability in fast-paced environments
- •Collaborative spirit and team contribution
- •Fluency in English
- •German or French language skills
Education
Bachelor's degree
OR
Master's degree
Work Experience
4 years
Tasks
- •Analyze customer ecosystems and priorities
- •Foster trust and long-term partnerships
- •Conduct data-driven business reviews
- •Align solutions with customer objectives
- •Build trust with senior decision-makers
- •Partner with internal teams for onboarding
- •Strategically introduce solutions to stakeholders
- •Assist with API and integration implementation
- •Collaborate with sales on growth opportunities
- •Guide customers on maximizing feature value
- •Resolve customer issues through cross-functional collaboration
- •Meet targets for adoption and retention
- •Provide product feedback to leadership
Tools & Technologies
SaaS platformsAI-driven solutionsAPIs
Languages
English – Business Fluent
German – Basic
French – Basic
Benefits
Informal Culture
- •Diverse and international team
- •Open communication
Career Advancement
- •Regular feedback
Flexible Working
- •Hybrid work schedule
- •Flexible working hours
Team Events
- •Regular in-person team events
- •Monthly full-day hacking sessions
More Vacation Days
- •30 days of annual leave
Mental Health Support
- •Mental health resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DeepL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DE
DeepLCustomer Success Manager - Agentic AI(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
You will drive product adoption and build loyal fans by guiding senior stakeholders through technical implementations and strategic business reviews to ensure they unlock the full potential of the company's AI solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •4+ years technical customer success experience
- •Track record in renewals and upsells
- •Experience with SaaS or AI-driven solutions
- •Understanding of technical workflows and APIs
- •Experience supporting product-integrated solutions
- •Strong presentation and communication skills
- •Exceptional organizational and multitasking skills
- •Drive to learn emerging technologies
- •Proactive attitude and ownership
- •Adaptability in fast-paced environments
- •Collaborative spirit and team contribution
- •Fluency in English
- •German or French language skills
Education
Bachelor's degree
OR
Master's degree
Work Experience
4 years
Tasks
- •Analyze customer ecosystems and priorities
- •Foster trust and long-term partnerships
- •Conduct data-driven business reviews
- •Align solutions with customer objectives
- •Build trust with senior decision-makers
- •Partner with internal teams for onboarding
- •Strategically introduce solutions to stakeholders
- •Assist with API and integration implementation
- •Collaborate with sales on growth opportunities
- •Guide customers on maximizing feature value
- •Resolve customer issues through cross-functional collaboration
- •Meet targets for adoption and retention
- •Provide product feedback to leadership
Tools & Technologies
SaaS platformsAI-driven solutionsAPIs
Languages
English – Business Fluent
German – Basic
French – Basic
Benefits
Informal Culture
- •Diverse and international team
- •Open communication
Career Advancement
- •Regular feedback
Flexible Working
- •Hybrid work schedule
- •Flexible working hours
Team Events
- •Regular in-person team events
- •Monthly full-day hacking sessions
More Vacation Days
- •30 days of annual leave
Mental Health Support
- •Mental health resources
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DeepL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DeepL
Industry
IT
Description
DeepL is a global communications platform powered by Language AI, focused on breaking down language barriers and improving communication.
Not a perfect match?
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