HRS Group
Enterprise Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
Köln
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HRHRS
Customer Success Management - Vertical Lead Public Sector(m/w/x)
Köln, Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Driving commercial performance and P&L for the DACH public sector vertical. 5+ years consulting/SaaS experience in regulated industries required. Variable remuneration, work equipment, and mobility.
Requirements
- 5+ years consulting/SaaS experience in Public Sector/regulated industries
- Proven commercial ownership, revenue accountability, or P&L responsibility
- Experience leading complex, multi-stakeholder enterprise programs
- Strong understanding of public procurement and institutional governance
- Experience in SaaS, technology, or consulting-driven solutions
- Strong analytical mindset for strategic data decisions
- Executive-level communication and negotiation skills
- Experience leading cross-functional teams in matrix organizations
- Clear understanding of funnel governance, CRM discipline, sales methodologies
- High ownership mentality and performance orientation
- Business-fluent German and English, spoken and written
Tasks
- Own full commercial performance of the DACH public sector vertical
- Account for vertical P&L, customer success, and sustainable growth
- Define and implement vertical growth strategy, segmentation, and prioritization
- Ensure pipeline transparency, forecast accuracy, and commercial discipline
- Lead executive-level negotiations and strategic commercial discussions
- Translate regulatory, procurement, and ecosystem dynamics into growth strategies
- Provide disciplinary leadership to Customer Success Managers
- Steer Program Consultants and Customer Experience teams
- Establish clear retention and expansion standards for all accounts
- Coach teams on structured qualification methodologies (e.g., MEDDPICC)
- Ensure consistent use of AI sales enablement tools (e.g., Outreach) and CRM hygiene
- Elevate data-driven consulting standards and value-based selling
- Analyze portfolio performance, customer spend, procurement frameworks, and market signals
- Derive strategic priorities from quantitative insights
- Translate data analysis into compelling, measurable customer offers
- Implement governance mechanisms to monitor account health and opportunity quality
- Lead selected complex enterprise deals and strategic tenders
- Serve as escalation point for high-risk or high-impact accounts
- Navigate multi-stakeholder institutional environments confidently
- Align customer strategy with HRS’ end-to-end value proposition
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Bonuses & Incentives
- Variable remuneration
Modern Equipment
- Work equipment
Other Benefits
- Mobility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HRHRS
Customer Success Management - Vertical Lead Public Sector(m/w/x)
Köln, Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Driving commercial performance and P&L for the DACH public sector vertical. 5+ years consulting/SaaS experience in regulated industries required. Variable remuneration, work equipment, and mobility.
Requirements
- 5+ years consulting/SaaS experience in Public Sector/regulated industries
- Proven commercial ownership, revenue accountability, or P&L responsibility
- Experience leading complex, multi-stakeholder enterprise programs
- Strong understanding of public procurement and institutional governance
- Experience in SaaS, technology, or consulting-driven solutions
- Strong analytical mindset for strategic data decisions
- Executive-level communication and negotiation skills
- Experience leading cross-functional teams in matrix organizations
- Clear understanding of funnel governance, CRM discipline, sales methodologies
- High ownership mentality and performance orientation
- Business-fluent German and English, spoken and written
Tasks
- Own full commercial performance of the DACH public sector vertical
- Account for vertical P&L, customer success, and sustainable growth
- Define and implement vertical growth strategy, segmentation, and prioritization
- Ensure pipeline transparency, forecast accuracy, and commercial discipline
- Lead executive-level negotiations and strategic commercial discussions
- Translate regulatory, procurement, and ecosystem dynamics into growth strategies
- Provide disciplinary leadership to Customer Success Managers
- Steer Program Consultants and Customer Experience teams
- Establish clear retention and expansion standards for all accounts
- Coach teams on structured qualification methodologies (e.g., MEDDPICC)
- Ensure consistent use of AI sales enablement tools (e.g., Outreach) and CRM hygiene
- Elevate data-driven consulting standards and value-based selling
- Analyze portfolio performance, customer spend, procurement frameworks, and market signals
- Derive strategic priorities from quantitative insights
- Translate data analysis into compelling, measurable customer offers
- Implement governance mechanisms to monitor account health and opportunity quality
- Lead selected complex enterprise deals and strategic tenders
- Serve as escalation point for high-risk or high-impact accounts
- Navigate multi-stakeholder institutional environments confidently
- Align customer strategy with HRS’ end-to-end value proposition
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Bonuses & Incentives
- Variable remuneration
Modern Equipment
- Work equipment
Other Benefits
- Mobility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS
Industry
Tourism
Description
HRS is a pioneer in business travel, transforming how companies and travelers Stay, Work, and Pay through innovative ProcureTech, TravelTech, and FinTech solutions.
Not a perfect match?
- HRS Group
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Customer Success Manager(m/w/x)
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Full-timeOn-siteSeniorBerlin, Frankfurt am Main, Hamburg, Köln, München, Stuttgart - HRS Group
Customer Experience Specialist(m/w/x)
Full-timeOn-siteExperiencedKöln - SoSafe
Customer Programs Manager(m/w/x)
Full-timeOn-siteJuniorKöln